topic Re: Accessing account in Get Support

Accessing account

Elaphus — Wed, 05 Jan 2022 11:52:39 GMT

I have two PM accounts for two separate phones. I received a text on each saying my CC was expiring. I had no problem updating my CC on one phone but when I try to sign in to the other I keep getting logged into the same account. When I try to register the second phone again I get the error message that the phone does not exist.

How can I access the account on the second phone? That phone does not have data so I can’t access the link in the text telling me to update my CC. The phone works and autopay keeps taking my money so the plan must be somewhere!

Re: Accessing account

Anonymous — Thu, 14 Mar 2019 18:03:04 GMT

@Elaphus wrote:
I have two PM accounts for two separate phones. I received a text on each saying my CC was expiring. I had no problem updating my CC on one phone but when I try to sign in to the other I keep getting logged into the same account. When I try to register the second phone again I get the error message that the phone does not exist.

How can I access the account on the second phone? That phone does not have data so I can’t access the link in the text telling me to update my CC. The phone works and autopay keeps taking my money so the plan must be somewhere!

Fully, properly log out of one. Then clear cache/cookies and then log in to the other.

Re: Accessing account

popping — Thu, 14 Mar 2019 18:04:51 GMT

@Elaphus wrote:
I have two PM accounts for two separate phones. I received a text on each saying my CC was expiring. I had no problem updating my CC on one phone but when I try to sign in to the other I keep getting logged into the same account. When I try to register the second phone again I get the error message that the phone does not exist.

How can I access the account on the second phone? That phone does not have data so I can’t access the link in the text telling me to update my CC. The phone works and autopay keeps taking my money so the plan must be somewhere!

Each account should be created with a separate email address.

Check the email received from PM after each activation.

Re: Accessing account

sandpublic — Thu, 14 Mar 2019 18:05:36 GMT

@Elaphus wrote:
I have two PM accounts for two separate phones. I received a text on each saying my CC was expiring. I had no problem updating my CC on one phone but when I try to sign in to the other I keep getting logged into the same account. When I try to register the second phone again I get the error message that the phone does not exist.

How can I access the account on the second phone? That phone does not have data so I can’t access the link in the text telling me to update my CC. The phone works and autopay keeps taking my money so the plan must be somewhere!

Did you use different emails whe you setup the accounts?

Re: Accessing account

ShawnC13 — Thu, 14 Mar 2019 18:05:52 GMT

@Elaphus wrote:
I have two PM accounts for two separate phones. I received a text on each saying my CC was expiring. I had no problem updating my CC on one phone but when I try to sign in to the other I keep getting logged into the same account. When I try to register the second phone again I get the error message that the phone does not exist.

How can I access the account on the second phone? That phone does not have data so I can’t access the link in the text telling me to update my CC. The phone works and autopay keeps taking my money so the plan must be somewhere!

Do you have a selfserve account for both phones? If you activated in a retail location you are required to set up self serve accounts for both as each phone number is it's own account. You could try to chance the credit card through 611 I think I remember someone mention they could manage payments that way.

Re: Accessing account

Anonymous — Thu, 14 Mar 2019 18:09:12 GMT

@ShawnC13 wrote:
@Elaphus wrote:
I have two PM accounts for two separate phones. I received a text on each saying my CC was expiring. I had no problem updating my CC on one phone but when I try to sign in to the other I keep getting logged into the same account. When I try to register the second phone again I get the error message that the phone does not exist.

How can I access the account on the second phone? That phone does not have data so I can’t access the link in the text telling me to update my CC. The phone works and autopay keeps taking my money so the plan must be somewhere!
Do you have a selfserve account for both phones? If you activated in a retail location you are required to set up self serve accounts for both as each phone number is it's own account. You could try to chance the credit card through 611 I think I remember someone mention they could manage payments that way.

611 doesn't let you add/edit/delete a cc. Only payments if registered or toggling autopay on/off.

Re: Accessing account

Sharry19 — Thu, 14 Mar 2019 18:12:04 GMT

@Elaphus First of all if you have two separate lines then you should have two separate PM accounts with separate email ids.

Are you sure you have two separate accounts?

If yes then please fully Log out from first account and log in to sencond account. You should be able to do it.

If still there is a problem, then please send Private message to Moderator by clicking on this lick @CS_Agent

**** Please note: I am not a Moderator ****

Re: Accessing account

CellGirl — Thu, 14 Mar 2019 18:38:38 GMT

@Elaphus

As z10 said, clear the web browser cache. Ensure you also close web browser for several seconds, relaunch it. Also try a different browser, or a different computer.

Re: Accessing account

Milk — Fri, 15 Mar 2019 01:52:54 GMT

Same thing happens to me . In my case I have to clear my MacBooks history . Also check your security settings because in my case I also had to enable accept cookies for PM.