topic Re: Does PM not accept Master Card and Amex? in Get Support

Does PM not accept Master Card and Amex?

coffee — Wed, 05 Jan 2022 11:51:50 GMT

Have not been able to set up auto pay or even make a payment using my Master Card. Does PM perhaps only accept VISA Cards?

Re: Does PM not accept Master Card and Amex?

sandpublic — Thu, 14 Mar 2019 02:25:16 GMT

Yes.

Re: Does PM not accept Master Card and Amex?

hairbag1 — Thu, 14 Mar 2019 02:27:08 GMT

@coffee wrote:
Have not been able to set up auto pay or even make a payment using my Master Card. Does PM perhaps only accept VISA Cards?

Simon says; Visa, MC and American Express are accepted.

Re: Does PM not accept Master Card and Amex?

CalgaryBen — Thu, 14 Mar 2019 02:29:46 GMT

@coffee wrote:
Have not been able to set up auto pay or even make a payment using my Master Card. Does PM perhaps only accept VISA Cards?

I have successfully used Visa, Mastercard, and American Express with PM to pay for my plans...

Re: Does PM not accept Master Card and Amex?

s_leah — Thu, 14 Mar 2019 02:32:28 GMT

I am currently using my Mastercard for auto-pay.

Re: Does PM not accept Master Card and Amex?

sunflowershine — Thu, 14 Mar 2019 02:33:08 GMT

@coffee wrote:
Have not been able to set up auto pay or even make a payment using my Master Card. Does PM perhaps only accept VISA Cards?

@coffee, I am using Master Card for direct payment. But you have to make sure the name and address are matched with our credit card account.

Re: Does PM not accept Master Card and Amex?

wetcoaster — Thu, 14 Mar 2019 02:36:56 GMT

@coffee wrote:
Have not been able to set up auto pay or even make a payment using my Master Card. Does PM perhaps only accept VISA Cards?

It's important that all the billing information matches that on your credit card statement perfectly. leave the apartment number blank. Adjust the postal code (if it's X0X 0X0 on your statement, put in X0X 0X etc.)

Re: Does PM not accept Master Card and Amex?

Thecrimson1919 — Thu, 14 Mar 2019 02:43:15 GMT

It's not a Mastercard Debit by any chance? I think Mastercard calls them Global Payment cards. I am not sure if PM would accept this . Simon only mentions Visa Debit.

Re: Does PM not accept Master Card and Amex?

Dunkman — Thu, 14 Mar 2019 02:54:40 GMT

@coffee

Try some of the suggestions above. Mastercard and Amex do work with PM.

Another thing to try is a different webbrowser, clearing cache or incognito/privacy mode. The website is finicky at times.

Re: Does PM not accept Master Card and Amex?

Costello_P — Thu, 14 Mar 2019 03:01:58 GMT

Hi there guys, Public accepts Visa credit cards and debit cards but in MasterCard's case we only accept credit cards. Our system does not yet support MasterCard debit.

Re: Does PM not accept Master Card and Amex?

Alex888 — Thu, 14 Mar 2019 03:05:13 GMT

@coffee Make sure that you are entering the name exactly as it's shown on the card. You can also try using a different browser, the site can be finicky and cause random errors, try Chrome in incognito mode.

Re: Does PM not accept Master Card and Amex?

coffee — Thu, 14 Mar 2019 04:52:17 GMT

@Costello_P wrote:
Hi there guys, Public accepts Visa credit cards and debit cards but in MasterCard's case we only accept credit cards. Our system does not yet support MasterCard debit.

Just to make sure - you are saying that Master Card credit cards are accepted?

Re: Does PM not accept Master Card and Amex?

Anonymous — Thu, 14 Mar 2019 05:01:10 GMT

@coffee wrote:
@Costello_P wrote:
Hi there guys, Public accepts Visa credit cards and debit cards but in MasterCard's case we only accept credit cards. Our system does not yet support MasterCard debit.
Just to make sure - you are saying that Master Card credit cards are accepted?

Yes. And prepaid Visa or Mastercard gift cards as well.

Re: Does PM not accept Master Card and Amex?

coffee — Thu, 14 Mar 2019 05:34:58 GMT

@Anonymous wrote:
@coffee wrote:
@Costello_P wrote:
Hi there guys, Public accepts Visa credit cards and debit cards but in MasterCard's case we only accept credit cards. Our system does not yet support MasterCard debit.
Just to make sure - you are saying that Master Card credit cards are accepted?
Yes. And prepaid Visa or Mastercard gift cards as well.

Problem solved - For some strange reason my account was in the "lost/Stolen" mode. Once I removed that feature my payment was accepted.

Re: Does PM not accept Master Card and Amex?

Anonymous — Thu, 14 Mar 2019 05:50:55 GMT

@coffee wrote:
Problem solved - For some strange reason my account was in the "lost/Stolen" mode. Once I removed that feature my payment was accepted.

Interesting. So the system knows that the service has been put into lost/stolen suspension as compared to suspension due to lack of payment. Which I guess is obvious but I would have kinda thought that suspension was suspension. You can pay on the latter but I guess it figures "hey you're phone is lost why are you giving me money?".

Edit: what exact message was it giving you?

Re: Does PM not accept Master Card and Amex?

Costello_P — Thu, 14 Mar 2019 20:32:29 GMT

Yes, we do.

Re: Does PM not accept Master Card and Amex?

coffee — Thu, 14 Mar 2019 21:01:37 GMT

@Anonymous wrote:
@coffee wrote:
Problem solved - For some strange reason my account was in the "lost/Stolen" mode. Once I removed that feature my payment was accepted.
Interesting. So the system knows that the service has been put into lost/stolen suspension as compared to suspension due to lack of payment. Which I guess is obvious but I would have kinda thought that suspension was suspension. You can pay on the latter but I guess it figures "hey you're phone is lost why are you giving me money?".

Edit: what exact message was it giving you?

Nothing at all -- no pop up or warnings etc. The page just stayed idle. After removing lost/stolen feature all went smooth and fast.

Can't add a credit card

ladybearbc — Thu, 13 Jun 2019 18:51:04 GMT

What is wrong with this site!!!! I have been trying for over 1/2 hour to add a credit card on to my account - all I get is that circle of death.

Account has been suspended for non payment - Sorry I didn't know that debit cards with a Mastercard logo are not accepted. Didn't know there was a difference between different debit cards - thought a debit card was a debit card.

Now that I have gone the rounds with the bank and found out that mine is not one accepted by Public Mobile. I have spent the last 1/2 hour - almost an hour really - trying to add my credit card (unsuccessfully) on to my account.....NOW WHAT? Can't use my phone and can't pay for it.

Re: Can't add a credit card

duffer900 — Thu, 13 Jun 2019 18:54:49 GMT

@ladybearbc wrote:
What is wrong with this site!!!! I have been trying for over 1/2 hour to add a credit card on to my account - all I get is that circle of death.

Account has been suspended for non payment - Sorry I didn't know that debit cards with a Mastercard logo are not accepted. Didn't know there was a difference between different debit cards - thought a debit card was a debit card.

Now that I have gone the rounds with the bank and found out that mine is not one accepted by Public Mobile. I have spent the last 1/2 hour - almost an hour really - trying to add my credit card (unsuccessfully) on to my account.....NOW WHAT? Can't use my phone and can't pay for it.

Try using another browser, try incognito mode in Chrome.

Also ensure the address matches exactly with the one tied to the card. Unit number, hyphens etc.

Re: Can't add a credit card

iliketotalk — Thu, 13 Jun 2019 18:55:04 GMT

hi try clearing your cache and then try ingognito mode that usually works