topic Re: Account suspended in Get Support

Account suspended

jaxq — Wed, 05 Jan 2022 11:51:32 GMT

My account has been suspended due to 'insufficient funds' but I just topped up using a payment voucher. How do I reactivate my account?

Re: Account suspended

hairbag1 — Wed, 04 Sep 2019 17:16:50 GMT

Try restarting phone .

Re: Account suspended

Triguy — Wed, 04 Sep 2019 17:18:59 GMT

Try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. You could potentially lose any rewards that have. Another thing to try is to manually add $1 into your account and restart the phone.

Re: Account suspended

will13am — Wed, 04 Sep 2019 17:20:03 GMT

@jaxq, when the account is suspended, there should be a reactivate button on the overview page. Click on that to reactivate. On the one time that I had to do this, I found that the button wasn't immediately responsive for me. I logged out and logged back in 10 minutes later and the account was active again. Just make sure there is sufficient funds in the account or auto pay is enabled.

Re: Account suspended

Luddite — Wed, 04 Sep 2019 17:58:20 GMT

@jaxq If none of the previous ideas succeed in retarting your service here is a link to submit a ticket request:

https://www.publicmobile.ca/en/bc/get-help/form/U2FsdGVkX1-8kz2ibdu1NHm3533JZF6dp4eO4n31Elt0MwK8I7AsBgMuAyaG5bfGE3SPP4I4-qP_2Zownat6bA