topic Plan Is Expired in Get Support

Plan Is Expired

sanx3366 — Wed, 05 Jan 2022 11:51:27 GMT

Hi.

My plan status is Expired. I have enrolled in auto-pay also I have 40$ in my account but the status still says it's expired. Can someone take a look into it?

Regards

Re: Plan Is Expired

Metal1967 — Wed, 13 Mar 2019 11:51:11 GMT

@sanx3366 wrote:
Hi.
My plan status is Expired. I have enrolled in auto-pay also I have 40$ in my account but the status still says it's expired. Can someone take a look into it?

Regards

@sanx3366

If your service isstill working disregard what it says..during renewal you get messages saying expired etc..just ignore them and let the renewal complete

Re: Plan Is Expired

RobertQc — Wed, 13 Mar 2019 11:58:36 GMT

@sanx3366

If today was your payment due date, then here's what to expect:
1. Expiration of completed period. Account will show "plan expired" sometime before midnight tonight.
2. Conversion of all rewards (including autopay) to available funds at midnight; rewards reset. Payment not collected yet at this point. Account will show "Your account has been suspended" in big red letters.
3. In early hours of the morning, available funds will be used (if any), credit card will be charged (if necessary), plan will be renewed. Account status will then show "active."

Re: Plan Is Expired

sanx3366 — Wed, 13 Mar 2019 12:23:41 GMT

Thank-you

Re: Plan Is Expired

Kum — Mon, 01 Apr 2019 00:15:18 GMT

Hello,

My account shows expired, but apparently there is a blanace of $9 not sure why that amount and not the whole thing. there is no reason for the payment to be declined as credit card in tact.

I have not been able to use my phone at all today. causeing inconvinience.

please assist as soon as possible.

PS this has never happened before.

thank you,

Kumud

Re: Plan Is Expired

Mary_M — Mon, 01 Apr 2019 13:39:06 GMT

Hey @Kum,

please send a message to our moderator team, someone will be able to help.

Regards,

Mary