topic Re: just signed up in Get Support

just signed up

last12know — Wed, 05 Jan 2022 11:51:13 GMT

I just signed up, have sim card in, went through the sign up process, picked new phone number, did auto pay with credit card, my credit card shows pending payment of $44, my account shows $2 balance for auto pay and I have no service. Does this take time to activate or am I missing something? would be really nice to speak to an agent but that doesn't seem to be an option

Re: just signed up

darlicious — Wed, 04 Sep 2019 07:23:37 GMT

Can you access your self serve account?

Re: just signed up

DanielleMarie — Wed, 04 Sep 2019 07:30:47 GMT

@last12know wrote:
I just signed up, have sim card in, went through the sign up process, picked new phone number, did auto pay with credit card, my credit card shows pending payment of $44, my account shows $2 balance for auto pay and I have no service. Does this take time to activate or am I missing something? would be really nice to speak to an agent but that doesn't seem to be an option

Have you restarted your phone? If that doesn't work, power down and take the SIM card out and put it back in. If that doesn't work check your settings to see if Public Mobile is selected as the network. If it is some people have had luck selecting a different network and then reselecting Public Mobile.

Re: just signed up

GinYVR — Wed, 04 Sep 2019 09:23:42 GMT

@last12knowDid you put your SIM card in before you activate? If so, restart your phone or reinsert your SIM card.

There is no live agent at Public Mobile.

Re: just signed up

DL888 — Wed, 04 Sep 2019 11:53:35 GMT

I activated 2 sims a few days ago and everything worked right away. I activated without the SIM in the phone so you may need to restart your phone if you had the sim in during activation. Check the portal to determine if your service is active.

Re: just signed up

ChuckYeah — Wed, 04 Sep 2019 12:04:38 GMT

Do you have another phone to test your sim in?

Re: just signed up

Triguy — Wed, 04 Sep 2019 12:06:19 GMT

Try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. You could potentially lose any rewards that have. Another thing to try is to manually add $1 into your account and restart the phone. If you are still having problems the contact a moderator. Moderator can be reached at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 It can take 48 - 72 hours for a response.