topic Re: Auto Pay never works in Get Support

Auto Pay never works

thedangler — Wed, 05 Jan 2022 11:51:00 GMT

Hello,

I've been with public mobile for 3 cycles of 90 day payments. I've always signed up for auto billing but NOT once has it worked. This time I had to load up my credits and mark my phone as lost just to get it activated again.. WTF is going on?

Thanks

Re: Auto Pay never works

stonechucker — Tue, 12 Mar 2019 14:06:47 GMT

@thedangler, what is prompting you to top up your account?

The payment date is when funds must be available in your account unless you're on AutoPay. AutoPay takes money after midnight, the day following the payment date.

This is normal operation. As long as your device is working, you should have nothing to worry about.

What are you experiencing exactly?

Re: Auto Pay never works

will13am — Tue, 12 Mar 2019 14:07:11 GMT

@thedangler, auto pay does work. I have been on it from day one and not a single failed payment. I am wondering if there is an issue with the payment card. Try doing a manual $1 top up to see if the top up goes through. Alternatively, reach out to the moderator team to see if there is something wrong with the account not fully accepting the payment card. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Auto Pay never works

mimmo — Tue, 12 Mar 2019 14:08:05 GMT

Have you tried deleting the credit card on file and saving it again? And doing a minimal test payment with it?

Re: Auto Pay never works

thedangler — Tue, 12 Mar 2019 15:31:46 GMT

Payment never went through.
My phone currently only lets me send SMS messages and my local phone calls are not working.
My account is active.

I had to top up my account manually with the SAME CC I used last time and what was on file when auto pay should have worked.

Re: Auto Pay never works

Dunkman — Tue, 12 Mar 2019 15:38:06 GMT

@thedangler

If your account is not working properly right now with active status, you can try the lost/stolen phone trick. It seems to reset your SIM and does solve several account issues in the past.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

Re: Auto Pay never works

Anonymous — Tue, 12 Mar 2019 15:41:16 GMT

@thedangler

The other thing to try is to manually add another $1 to your account and restart the phone.

Has been known to work for some problems.

Re: Auto Pay never works

thedangler — Tue, 12 Mar 2019 15:39:10 GMT

@Dunkman
I did that already. I'll try it again.

Re: Auto Pay never works

stonechucker — Tue, 12 Mar 2019 15:45:49 GMT

@thedangler, local (or any calls) not working could be a misdialled number. I still have some contact entries I need to adjust to being only numeric in my list. Sometimes, when you try to dial a missed call, the format of that number could be messed up also.

Re: Auto Pay never works

thedangler — Tue, 12 Mar 2019 15:49:01 GMT

@stonechucker

I've called this number 100's of times, its my most recent call. I'm not manually calling it.

Re: Auto Pay never works

thedangler — Tue, 12 Mar 2019 15:51:35 GMT

Still not working.

I tried lost/stolen and reset my phone.

I can't make out going calls, the number format is correct.

Public mobile is just F'd right now. this is terrible.

Re: Auto Pay never works

stonechucker — Tue, 12 Mar 2019 15:53:47 GMT

Have you restarted your phone? Have you contacted the moderator_team via private message?

Re: Auto Pay never works

thedangler — Tue, 12 Mar 2019 15:55:11 GMT

@stonechucker

Yes, I restarted my phone.

How do I private message a mod?

Re: Auto Pay never works

Lieux — Tue, 12 Mar 2019 15:58:05 GMT

@thedangler wrote:
@stonechucker
Yes, I restarted my phone.
How do I private message a mod?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

here @thedangler. and give them details. Waiting time is few hours to 2 days..patience..

Re: Auto Pay never works

thedangler — Tue, 12 Mar 2019 16:02:25 GMT

@Anonymous

This seem to fix it.
This really needs to be addressed.

Re: Auto Pay never works

thedangler — Tue, 12 Mar 2019 16:04:02 GMT

@will13am

I know I had auto payment set because it gave me the 6$ everytime
It is not taking my money.
I was able to manually pay with the same CC on file.

Re: Auto Pay never works

Anonymous — Tue, 12 Mar 2019 16:07:51 GMT

@thedangler wrote:
@Anonymous
This seem to fix it.
This really needs to be addressed.

There are several quirks and oddities around here. It's a low-budget hands-on service. You just gotta keep a bit of an eye on it.

Do you use the same card for other recurring type charges like memberships, subscriptions and such? Maybe talk to the cc issuer to see if these kinds of purchases are allowed. And online purchases.

Re: Auto Pay never works

thedangler — Tue, 12 Mar 2019 16:16:41 GMT

@Anonymous
No idea whats wrong. This CC should be fine. I use it with other services.

I had another CC on when I first signed up but for some reason after the first payments and top ups public mobile would wouldn't process it. So I switched CC's
Very strange.

Also, I run a payment processing company and gateway, so I know how this stuff works.

This is just bad user experience all around.

Re: Auto Pay never works

Anonymous — Tue, 12 Mar 2019 16:23:43 GMT

@thedangler wrote:
@Anonymous
No idea whats wrong. This CC should be fine. I use it with other services.
I had another CC on when I first signed up but for some reason after the first payments and top ups public mobile would wouldn't process it. So I switched CC's
Very strange.

Also, I run a payment processing company and gateway, so I know how this stuff works.
This is just bad user experience all around.

I don't know. There are many thousands of customers happily going along enjoying the service and not giving it a second thought as it keeps renewing on their autopay.

I use a prepaid card just to get the $2 reward but it doesn't charge it.

You're using a Canadian or American issued Visa, MasterCard, American Express or Visa Debit card that is using a Canadian or American address right?