topic Re: My self online account doesn't work in Get Support

My self online account doesn't work

Amjadllc — Wed, 05 Jan 2022 11:50:25 GMT

Pls help someone my online self account doesn't work pls help me thanks,

Phone xxxxxxxxxxx

Amjadllc — Tue, 03 Sep 2019 22:06:49 GMT

Pls i need my account number on this mobile number,

Thanks,

Edited by computergeek541: personal information removed

Re: Phone

hairbag1 — Tue, 03 Sep 2019 22:11:19 GMT

You should contact a moderator for any account info...Click this to message moderator

Please allow 24-48 hours for a response...usually less.

PS...I misunderstood your question. Follow advise of @Jb456 ...log into My Account. You'll see your account number there. Thanks jb456.

Re: My self online account doesn't work

Amjadllc — Tue, 03 Sep 2019 22:26:54 GMT

My phone number xxxxxxxxxxxx

Self online account doesn't work pls help me thanks

Edited by computergeek541: personal information removed

Re: Phone

Jb456 — Tue, 03 Sep 2019 22:07:27 GMT

Please delete your personal info...and log into your account to get your account number..are you having problems with logging into your account??

Your phone number right now is visible for all to see.

Re: My self online account doesn't work

Jb456 — Tue, 03 Sep 2019 22:06:06 GMT

Please delete your phone number everyone can see it!!

What does not work on your self serve account? Do you get an error message? Does it say invalid email?

Can you explain more what is happening so people can help you and determine if you can fix issue on your own or if you have to contact a moderator to do so?

Thanks

Re: My self online account doesn't work

RossN — Tue, 03 Sep 2019 22:08:21 GMT

@Amjadllc hi wait an hour or so and try again with chrome in incognito mode after you reboot your computer the system is a little finicky use the 3 dots top right corner to edit your phone number you are on a public forum

Re: My self online account doesn't work

ooakosiryan — Tue, 03 Sep 2019 22:07:21 GMT

Have you ever been able to log in?

If not, look in your email for the welcome email, and there will be a link you can click to set up your self serve.
If so, and you just can't log in anymore, try clicking on the "forgot my password" function and seeing what happens. See if it recognizes your email or if it says you're locked out.

If the above steps don't work, unfortunately there's nothing we can do for you, and you'll have to ask the Moderators for assistance. You can contact them by clicking here.

P.S. Please don't post your personal info on the forum! It's for your own privacy.

Re: Phone

computergeek541 — Tue, 03 Sep 2019 22:09:35 GMT

@Jb456 wrote:
Please delete your personal info...and log into your account to get your account number..are you having problems with logging into your account??

Your phone number right now is visible for all to see.

@Jb456 @hairbag1

If you see something like this, please do not quote the person's phone number or leave it in the title. Thanks.

Re: My self online account doesn't work

dumbphone — Tue, 03 Sep 2019 22:18:03 GMT

also can't login never get email here

Re: My self online account doesn't work

Triguy — Tue, 03 Sep 2019 22:21:42 GMT

Try using a different browser and incognito mode. Alse clear your cache & cookies the reboot.

Re: My self online account doesn't work

computergeek541 — Tue, 03 Sep 2019 22:28:26 GMT

Message threads merged

Re: My self online account doesn't work

dumbphone — Tue, 03 Sep 2019 22:31:03 GMT

@Triguy wrote:
Try using a different browser and incognito mode. Alse clear your cache & cookies the reboot.

locked repeatedly

never logged in once

used private browsers multiple browsers

waited for 1h reset cycles

Sorry, you've been locked out. Please contact Public Mobile for help.

Re: My self online account doesn't work

Triguy — Tue, 03 Sep 2019 22:34:25 GMT

Contact a moderator for assistance. Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It can take 48 - 72 hours for a response.

Re: My self online account doesn't work

amjadllc1 — Wed, 09 Oct 2019 00:20:42 GMT

0000

Re

amjadllc1 — Wed, 09 Oct 2019 22:06:25 GMT

0000

amjadllc1 — Wed, 09 Oct 2019 00:22:03 GMT

Re: Phone xxxxxxxxxxx

cellphoneuser1 — Wed, 09 Oct 2019 03:44:27 GMT

@amjadllc1 is that your PIN?