topic Re: Data not working in Get Support

Data not working

veralr003 — Wed, 05 Jan 2022 11:50:21 GMT

Hi there!

Just activated a few days ago, can make and receive calls but data cannot be used. Please advise!

Re: Data not working

Jb456 — Tue, 03 Sep 2019 20:36:15 GMT

Check your APN settings on your phone

It should be this.

APN Settings:

Name: Public Mobile

APN: sp.mb.com

Proxy: Not set

Port: Not set

Username: Not set

Password: Not set

Server: Not set

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMS proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: Not set

APN type: default,mms,agps,supl,fota,hipri

APN protocol: IPv4

APN roaming protocol: IPv4

APN enable/disable: APN enabled

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

Re: Data not working

RossN — Tue, 03 Sep 2019 20:36:17 GMT

@veralr003 hi what kind of phone are you using? check your apn settings do a network reset if you can

Re: Data not working

missorange — Tue, 03 Sep 2019 20:36:24 GMT

which plan you have, if your plan include the data, you may run out of it, or you can check the data turn on/off.

Re: Data not working

geopublic — Tue, 03 Sep 2019 20:39:57 GMT

@veralr003 wrote:
Hi there!

Just activated a few days ago, can make and receive calls but data cannot be used. Please advise!

@veralr003Since your call is working it means that you haven't turned on the Data setting on your phone or you are missing the required Public APN settings.

Re: Data not working

popping — Fri, 13 Sep 2019 19:00:49 GMT

@veralr003 wrote:
Hi there!

Just activated a few days ago, can make and receive calls but data cannot be used. Please advise!

Enable data on your phone. Re-start you phone so that the PM SIM card will initialize your APN settings for the commonly available phones in Canada.

Which phone(make and model) are you using?

If you are using a LG phone, do a network reset after changing provider before your data is working again.