topic Re: Incomplete registration in Get Support

Incomplete registration

andmalc — Wed, 05 Jan 2022 11:50:15 GMT

I'm assisting a friend in signing up for Public Mobile. The sign-up process timed out part way through and when I tried again I got an invalid SIM error. The SIM number is correct. I don't believe his account was created because he can't sign in and when doing a forgot password we get a response that his email cannot be verified.

Is there any way to try the registration again without buying a new SIM.

Re: Incomplete registration

will13am — Tue, 03 Sep 2019 19:46:01 GMT

@andmalc, session lock is applied to a SIM card for incomplete activations. The session will unlock after about an hour or so. Give it some time and try again. Consider clearing browser cache or using incognito mode when trying again. Good luck.

Re: Incomplete registration

computergeek541 — Tue, 03 Sep 2019 20:44:49 GMT

@andmalc wrote:
I'm assisting a friend in signing up for Public Mobile. The sign-up process timed out part way through and when I tried again I got an invalid SIM error. The SIM number is correct. I don't believe his account was created because he can't sign in and when doing a forgot password we get a response that his email cannot be verified.

Is there any way to try the registration again without buying a new SIM.

Did you get to the part where you click on submit for payment? If you did, check if they charged your credit card/visa debit card. Although it should not be possible to proceed with the same sim card if that happened, you don't want there to be a chance of being charged multiple times.

If you haven't yet been charged for the plan, do as @will13am says about waiting, and clearing browser's cache.

Re: Incomplete registration

andmalc — Tue, 03 Sep 2019 22:53:56 GMT

I started this a day ago and got the same invalid SIM error when trying again today.

However, doing it in an Incognitio window worked, thanks very much.