topic Re: New sim, lost old phone in Get Support

New sim, lost old phone

aarono — Wed, 05 Jan 2022 11:50:04 GMT

I am trying to activate a new sim card keeping my old number. I am not able to cancel my old account so I can activate my new sim card and keep my same number, and also so I stop getting charged for my lost phone. I didn't make an online account with my lost phone and I don't have the phone to get the pin to cancel the old account.

Re: New sim, lost old phone

Jb456 — Tue, 03 Sep 2019 18:31:33 GMT

Log into your public mobile account and click "change sim card" on right hand side

Re: New sim, lost old phone

iliketotalk — Tue, 03 Sep 2019 18:33:46 GMT

@aaronoyou will need to contact a moderator for help https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New sim, lost old phone

Jb456 — Tue, 03 Sep 2019 18:41:06 GMT

Here's were it is in your account

Re: New sim, lost old phone

dabr — Tue, 03 Sep 2019 18:42:31 GMT

@aarono wrote:
I am trying to activate a new sim card keeping my old number. I am not able to cancel my old account so I can activate my new sim card and keep my same number, and also so I stop getting charged for my lost phone. I didn't make an online account with my lost phone and I don't have the phone to get the pin to cancel the old account.

Unless you're unable to login into your account, you can easily just change the SIM in your self serve account as suggested by @Jb456 Simply select 'change sim' on the right had side of your overview page and it will bring up a field for you to enter your new SIM.

Re: New sim, lost old phone

aarono — Tue, 03 Sep 2019 18:49:19 GMT

Ya I never made an online account with my old sim card so I can't log on and do that

Re: New sim, lost old phone

dabr — Tue, 03 Sep 2019 18:50:33 GMT

@aarono wrote:
Ya I never made an online account with my old sim card so I can't log on and do that

Then you need to contact the Moderator_Team using the link provided earlier.