topic Re: Can not create an account in Get Support

Can not create an account

Soch75 — Wed, 05 Jan 2022 11:50:00 GMT

It says the phone number is invalid when I try to enter it

Re: Can not create an account

geopublic — Tue, 03 Sep 2019 17:26:01 GMT

@Soch75 wrote:
It says the phone number is invalid when I try to enter it

@Soch75 If you are trying to port your number from another provider best to pick a temp PM number and complete the activation. Once that is done and you created your selfserve account then you can login and setup the port using your selfserve account by selecting the change number option.

Re: Can not create an account

Triguy — Tue, 03 Sep 2019 17:26:30 GMT

Are you trying to select a new phone# or porting (transfer) an existing one ?

Re: Can not create an account

Soch75 — Tue, 03 Sep 2019 17:56:02 GMT

The number was ported from koodo, it has been in use for almost a month now. Trying to make an account for autopay

Re: Can not create an account

Triguy — Tue, 03 Sep 2019 18:04:32 GMT

If you are transferring from a Koodo prepaid plan you will need to select a new number at activation, create a Community account, and then send a private message to our Moderator Team here to complete the transfer to Public Mobile.

Re: Can not create an account

geopublic — Tue, 03 Sep 2019 19:00:49 GMT

@Soch75 wrote:
The number was ported from koodo, it has been in use for almost a month now. Trying to make an account for autopay

@Soch75Are you trying to register for a selfserve account? Click here to register your selfserve account. If it does not accept your ported number then you need to contact the moderator team to troubleshoot and fix.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team