topic Re: Unable to receive incoming call in Get Support

Unable to receive incoming call

MarkDj — Wed, 05 Jan 2022 11:49:45 GMT

Unable to receive incoming call...please help?

Re: Unable to receive incoming call

missorange — Sun, 10 Mar 2019 00:27:23 GMT

you need to tell more details. such as which plan are you? are u in 10 dollar plan? if yes, you may run out all your mins. this is why u cannot receive incoming call.

Re: Unable to receive incoming call

NDesai — Sun, 10 Mar 2019 00:33:35 GMT

@MarkDj Did you just activate and ported in your number? Provide more details so we can help.

Re: Unable to receive incoming call

will13am — Sun, 10 Mar 2019 00:33:55 GMT

@MarkDj, is this on a new account with number port? If so the porting may not have completed yet. Please allow at least 2 hours for wireless and 48 hours for home phone number port. If conditions persist, please contact the moderator team to resubmit the port. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Unable to receive incoming call

Alex888 — Sun, 10 Mar 2019 01:41:35 GMT

@MarkDj Make sure your phone is not in Do Not Disturb mode.

Re: Unable to receive incoming call

Jackhyf63 — Sun, 10 Mar 2019 13:21:41 GMT

@MarkDj

Is there anything that you CAN do....send texts? browse web?I'm wondering if your phone is locked.

Re: Unable to receive incoming call

Pizzaeh — Sun, 10 Mar 2019 13:35:31 GMT

@MarkDj wrote:
Unable to receive incoming call...please help?

Ground control to @MarkDj, check if your phone is in airplane mode. ✈️

Android: Settings>Connections> Flight mode / Airplane mode

iOS: Settings>Airplane Mode

Re: Unable to receive incoming call

srlawren — Sun, 10 Mar 2019 17:59:58 GMT

@MarkDj you have received a number of questions and suggestions in the responses so far. Please respond to those and we can continue trying to help. We need this info to be able to figure out the most likely cause, as with the info you've given us so far, there's about a dozen directions the troubleshooting could go in. We need to narrow that down.