topic Re: Renew My Plan in Get Support

Renew My Plan

Shellyr123 — Wed, 05 Jan 2022 11:49:43 GMT

hello, I can’t figure out how to renew my plan. I have a billing cycle from the 17th -> 17th, but I am out of data and would like to renew early, changing my billing cycle to the 9th-> 9th.

How can I do this? thanks

Re: Renew My Plan

NDesai — Sun, 10 Mar 2019 00:35:50 GMT

@Shellyr123 Your renewal date cannot be 17th to 17th as Public Mobile plans are based on 30 days and not monthly. You will see the correct renewal date if you login to your self-serve account.

To renew early, you will need to send a private message to the Moderator_Team and they will get in touch with you shortly. Remeber that you will have to pay upfront for the new plan and you will not receive ay credit for unsued days of service.

Re: Renew My Plan

missorange — Sun, 10 Mar 2019 06:03:49 GMT

you can purchase data add on.

Re: Renew My Plan

Alex888 — Sun, 10 Mar 2019 01:44:06 GMT

@missorange You can't actually renew your plan early, there's just an option to change plans immediately. Only moderators can renew a plan early.

Re: Renew My Plan

Shellyr123 — Sun, 10 Mar 2019 14:14:11 GMT

thanks, this is good advice. Are by chance moderator? they are not responding to my messages

Re: Renew My Plan

Pizzaeh — Sun, 10 Mar 2019 14:24:01 GMT

@Shellyr123 wrote:
hello, I can’t figure out how to renew my plan. I have a billing cycle from the 17th -> 17th, but I am out of data and would like to renew early, changing my billing cycle to the 9th-> 9th.

How can I do this? thanks

How much data does your current plan allow? Changing to a plan with more data might be an option if you see yourself regularly using more data than your plan allows.

Re: Renew My Plan

Anonymous — Sun, 10 Mar 2019 15:12:20 GMT

@Shellyr123 wrote:
thanks, this is good advice. Are by chance moderator? they are not responding to my messages

@Shellyr123 response time can be anywhere from a few hours to a couple of days - although recent response times seem to be on the quicker side.