topic Re: new account - cannot get data on my LG G5 phone in Get Support

new account - cannot get data on my LG G5 phone

loggerman — Wed, 05 Jan 2022 11:49:35 GMT

Hi, I just signed up for the $15 per month plan and I'm not able to get any data. According to the plan I am supposed to get 250 Mb because I signed up with autopay. Do I need to activate something somewhere?

Tks, AB

Re: new account - cannot get data on my LG G5 phone

GinYVR — Tue, 03 Sep 2019 00:23:09 GMT

@loggerman reset your lg phone it is a known problem with lg phones

Re: new account - cannot get data on my LG G5 phone

Jb456 — Tue, 03 Sep 2019 00:24:21 GMT

When you log into your account does it show on your overview page under (My Data /add on section)?

@loggerman wrote:
Hi, I just signed up for the $15 per month plan and I'm not able to get any data. According to the plan I am supposed to get 250 Mb because I signed up with autopay. Do I need to activate something somewhere?

Tks, AB

Re: new account - cannot get data on my LG G5 phone

Master2000 — Tue, 03 Sep 2019 00:33:50 GMT

Check if AutoPay still active in your account.

APN settings (restart your phone)
Name : Public Mobile
APN : sp.mb.com
Proxy : Not set
Port : Not set
Username : Not set
Password : Not set
Server : Not set
MMSC : http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy : 74.49.0.18
MMS port : 80
MCC : 302
MNC : 220
Authentication type: Not set
APN type : default,mms,agps,supl,fota,hipri
APN Protocol : IPv4
APN roaming : IPv4
Enable/disable APN : APN Enabled
Bearer : Unspecified
MVNO type : GID
MVNO value : 4D4F

Re: new account - cannot get data on my LG G5 phone

ChuckYeah — Tue, 03 Sep 2019 00:28:59 GMT

@GinYVR wrote:
@loggerman reset your lg phone it is a known problem with lg phones

Will a network reset do anything @GinYVR ? Or is the full reset required?

Re: new account - cannot get data on my LG G5 phone

will13am — Tue, 03 Sep 2019 00:29:36 GMT

@loggerman , check the SIM status on your phone. If you see cellular network state disconnected, then you need to try a network reset. It might also be useful to confirm that the account set-up didn't glitch. Just look for data in the add-on box from the overview tab.

Re: new account - cannot get data on my LG G5 phone

Luddite — Tue, 03 Sep 2019 00:30:38 GMT

@GinYVR wrote:
@loggerman reset your lg phone it is a known problem with lg phones

Not an Android user, but have seen this solution mentioned. Is it just a network reset, or factory reset that is required?

Re: new account - cannot get data on my LG G5 phone

loggerman — Tue, 03 Sep 2019 03:07:24 GMT

Hello, thanks to all for such a bountiful response!

I have checked my plan & autopay, it all seems ok:

This plan includes: -
100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes
250 MB at 3G speed
Unlimited International Text

I have rebooted my LG G5 Android phone (Android 7.0), no joy.

If I go into my settings->general->about phone->Network it looks ok except this:

Mobile network state: Disconnected

While I was in there, it actually tried to connect, and that status changed to Connecting for a few minutes, then back to Disconnected.

So it is trying to connect, but not succeeding ...

Any further ideas?

This forum rocks!

Tks, AB

Re: new account - cannot get data on my LG G5 phone

wetcoaster — Tue, 03 Sep 2019 03:15:12 GMT

@loggerman wrote:
Hello, thanks to all for such a bountiful response!
I have checked my plan & autopay, it all seems ok:
This plan includes: -
100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes
250 MB at 3G speed
Unlimited International Text
I have rebooted my LG G5 Android phone (Android 7.0), no joy.
If I go into my settings->general->about phone->Network it looks ok except this:
Mobile network state: Disconnected
While I was in there, it actually tried to connect, and that status changed to Connecting for a few minutes, then back to Disconnected.
So it is trying to connect, but not succeeding ...
Any further ideas?
This forum rocks!
Tks, AB

You don't mention whether you have done that network reset, suggested by several people? it did the trick for lots of other LG owners in the past.

Re: new account - cannot get data on my LG G5 phone

loggerman — Tue, 03 Sep 2019 03:15:21 GMT

Hi, also just tried a network reset, no joy ...

Re: new account - cannot get data on my LG G5 phone

GinYVR — Tue, 03 Sep 2019 03:16:57 GMT

@LudditeMy understanding is it has to be a complete reset, as network reset is a hit and misss. It has to do with Lg's own customization more than anything. However I do feel changing carriers is a significant enough event that one should reset the phone anyways to make sure the number is propagated throughout the Android system.

Re: new account - cannot get data on my LG G5 phone

Jb456 — Tue, 03 Sep 2019 03:19:30 GMT

Did you just recently port your number from another company?.

Just taking a guess as your first post was few hours ago.If so, the port might not be fully completed yet.

Did you test both outgoing and incoming text, calls? Does that work?

Re: new account - cannot get data on my LG G5 phone

loggerman — Tue, 03 Sep 2019 03:28:54 GMT

Hi, yes, just switched from Fido, but it does properly show Telus as my network.

Phone and text works fine, so far ...

Regards, AB

Re: new account - cannot get data on my LG G5 phone

Jb456 — Tue, 03 Sep 2019 03:35:52 GMT

Might still need a bit of time for port to complete but you could contact moderators at link below so they could look into it. Allow 24/48 hours for them to respond. Include your account info and details of your issue.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: new account - cannot get data on my LG G5 phone

loggerman — Tue, 03 Sep 2019 03:52:41 GMT

Hi, ok, thanks for that link, I will contact them.

I have switched providers before, so I'm not sure what the problem is.

But muchos gracias for all the help!

Cheers, AB

Re: new account - cannot get data on my LG G5 phone

srlawren — Tue, 03 Sep 2019 05:44:04 GMT

@Jb456 wrote:
Did you just recently port your number from another company?.

@Jb456 wrote:
Might still need a bit of time for port to complete but you could contact moderators at link below so they could look into it. Allow 24/48 hours for them to respond. Include your account info and details of your issue.

@Jb456 FYI, porting has absolutely nothing to do with whethe or not someone's data is working. The information you have provided is not helpful at all.

Re: new account - cannot get data on my LG G5 phone

srlawren — Tue, 03 Sep 2019 05:45:27 GMT

@loggerman wrote:
Hi, ok, thanks for that link, I will contact them.
I have switched providers before, so I'm not sure what the problem is.
But muchos gracias for all the help!
Cheers, AB

@loggerman unfortunately, if the network reset did not work, you need to do a full factory reset. This is an LG quirk that is not specific to Public Mobile--it can happen any time you change from one provider to another. Please make sure you back up anything you want to keep that isn't already backed up or synced to a cloud service, since the factory reset will wipe all your data (and settings, etc) from your phone.

Re: new account - cannot get data on my LG G5 phone

loggerman — Tue, 03 Sep 2019 05:48:10 GMT

GAH!

Re: new account - cannot get data on my LG G5 phone

srlawren — Tue, 03 Sep 2019 06:03:16 GMT

@loggerman wrote:
GAH!

@loggerman agreed. Make sure to send LG a nice thank you for the inconvenience!!

Re: new account - cannot get data on my LG G5 phone

loggerman — Tue, 03 Sep 2019 06:12:20 GMT

Hi, a factory re-set would create all kinds of problems for me, and I already have enough headaches, so I decided to try all the suggestions again.

I did a network re-set, then a network registration (automatic mode), then a re-boot of the phone.

Guess what, it worked!!

So now I can settle back and enjoy the $15 less is less plan, and bump up the plan when we move to Hawaii for the winters.

Thanks for all the help, Cheers, AB