topic Re: Data not working in Get Support

Data not working

reachme — Wed, 05 Jan 2022 11:49:14 GMT

Hi,

Voice and data was working on my LG G5 phone earlier and recently I usedmy phone overseas (for 3 weeks) and when I came back data is not working on my public mobile sim

I created APN settings again by following the configuration specified here:

https://apn-canada.gishan.net/en/apn/public-mobile/lg-g5-se

but still it doesn't work. What else could be the issue ? (I can make voicecalls )

thanks

Re: Data not working

computergeek541 — Fri, 08 Mar 2019 22:24:19 GMT

@reachme wrote:
Hi,
Voice and data was working on my LG G5 phone earlier and recently I usedmy phone overseas (for 3 weeks) and when I came back data is not working on my public mobile sim
I created APN settings again by following the configuration specified here:
https://apn-canada.gishan.net/en/apn/public-mobile/lg-g5-se

but still it doesn't work. What else could be the issue ? (I can make voicecalls )

thanks

Some LG Android-based phones are noctorious for needing a network setting reset or a factory reset to get data working again after inserting a sim card from a different carrier. Please note that doing a factory reset will erase all user data.

Re: Data not working

reachme — Fri, 08 Mar 2019 22:54:23 GMT

Thanks, though I didn't have this issue when I switched from Rogers to public mobile and it worked without factory reset.

Re: Data not working

CellGirl — Fri, 08 Mar 2019 23:12:39 GMT

@reachme wrote:
Hi,
Voice and data was working on my LG G5 phone earlier and recently I usedmy phone overseas (for 3 weeks) and when I came back data is not working on my public mobile sim
I created APN settings again by following the configuration specified here:
https://apn-canada.gishan.net/en/apn/public-mobile/lg-g5-se

but still it doesn't work. What else could be the issue ? (I can make voicecalls )

thanks

@reachme

Hi. Maybe you've used up all your allotted data. If you login to your Self-Serve account, does it show that? If you do a one time manual payment, you'll be back in business 🙂

Re: Data not working

srlawren — Sat, 09 Mar 2019 01:08:52 GMT

@reachme wrote:
Thanks, though I didn't have this issue when I switched from Rogers to public mobile and it worked without factory reset.

@reachme regardless, try a network reset. It's pretty low impact, the only impact is that you will need to re-join any WiFi networks you use, and re-pair any bluetooth devices.

Re: Data not working

computergeek541 — Sat, 09 Mar 2019 04:18:10 GMT

@reachme wrote:
Thanks, though I didn't have this issue when I switched from Rogers to public mobile and it worked without factory reset.

I do not know if a factory reset will solve anything, but what I can say is that I have read that these LG devices only allow 1 or 2 carrier changes before the data connections just stop working. So, it's at least possible that switching to and from an overseas carrier has triggered the usual strangeness with data connectivity that others have reported on LG devices.

Re: Data not working

reachme — Sat, 09 Mar 2019 16:54:10 GMT

Thanks Everyone. I tried network reset as well and that didn't help.

I tried the same sim card on another phone and that works. So it is specific phone issue. Should I do factory reset (though not sure how factory reset will help if network reset didn't help) ?

Re: Data not working

Anonymous — Sat, 09 Mar 2019 17:00:43 GMT

@reachme wrote:
Thanks Everyone. I tried network reset as well and that didn't help.
I tried the same sim card on another phone and that works. So it is specific phone issue. Should I do factory reset (though not sure how factory reset will help if network reset didn't help) ?

@reachme - at this point, it's probably your last option. Just be sure that you have everything backed up. There's no undo.

Re: Data not working

Cyberbeagle — Sat, 09 Mar 2019 20:29:06 GMT

Not sure how you performed your network reset but this would be the LG G5 instructions:

Reset network settings

Resetting network settings resets all data connections back to the out of the box factory defaults. The following changes will occur by performing a Reset of network settings.

Stored Wi-Fi networks will be deleted.
Stored tethered connections will be deleted.
Paired Bluetooth devices will be deleted.
Background data sync settings will be turned on.
Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
Network selection mode will be set to automatic.
Preferred mobile network type will be set to best.

The following device connections status will default to when the device was being powered on for the first time.

Airplane mode: OFF
Bluetooth: OFF
Data roaming: OFF
Mobile hotspot: OFF
VPN: OFF
Mobile data: ON
Wi-Fi: ON

To perform a Network reset, follow these steps.

Back up data on the internal memory.
Tap Settings.
On the 'General' tab, tap Backup & reset.
Tap Network settings reset > RESET SETTINGS.
Tap Reset Settings.

Hope it helps 😊

Re: Data not working

reachme — Sun, 10 Mar 2019 13:49:41 GMT

Thanks Everyone for your suggestions.

I had to do factory reset to get it working, nothing else (including network reset) had worked.

Re: Data not working

srlawren — Sun, 10 Mar 2019 17:40:17 GMT

@reachme yeah that is often the case. The community suggests trying the network reset first as it's much less work to recover from. Occasionally it's enough, but often the full factory reset is required. Just so you're aware, this is an LG quirk, with many models affected. It has nothing to do with PM, but with moving an LG phone from one provider to another. Glad you got it resolved, and hopefully it wasn't too much hassle.