topic Re: Transfer number in Get Support

Transfer number

jwddocd — Wed, 05 Jan 2022 11:49:11 GMT

Hello I changed a phone/sim and chose to transfer my number from rogers. When someone calls me I can receive a call with the old phone but receiving it with the new phone is not working. With both phones I can make calls. I did not cancel service with rogers yet. Thank you.

Re: Transfer number

kselmak — Mon, 02 Sep 2019 21:51:27 GMT

It can take 2 hours or up to 2 days from another cellular provider. If it gets too 2 days you should contact mods. In a meantime use your old sim until it stops working. Once your old sim is out test all your features.

Hopefully it's all done soon

Welcome to pm

Re: Transfer number

Triguy — Mon, 02 Sep 2019 21:49:03 GMT

Sounds like your port is stuck. Contact a moderator for assistance. Moderator can be reached at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transfer number

Luddite — Mon, 02 Sep 2019 23:52:15 GMT

@kselmak FYI: max 3 hours to port-in cellular number.

Re: Transfer number

popping — Tue, 03 Sep 2019 00:03:39 GMT

I ported a Rogers number to PM 1 year ago and another Rogers number to PM last week around mid-night central time. Both port were completed in 30 minutes.

Your port may be stuck. You may send a private message to moderator for help.

While you are waiting for moderator, continue to use your Rogers SIM card until it stop work. The, start using your PM SIM card.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transfer number

kselmak — Tue, 03 Sep 2019 02:15:23 GMT

@Luddite wrote:
@kselmak FYI: max 3 hours to port-in cellular number.

Good to know thanks @Luddite

Re: Transfer number

Rupalegoi02 — Tue, 03 Sep 2019 04:13:22 GMT

If you share an apple ID it can happen. Go into FaceTime and turn off the cellular calls setting that should stop the shared calls