topic Re: Slow website in Get Support

Slow website

gates59 — Wed, 05 Jan 2022 11:49:02 GMT

What a joke this site is. Too slow. Had problems registering a sim card and site froze up. Now telling me I have to wait 90 minutes to try again. That is twice now. Had the same issue a few days ago with another sim. If public modile want more customers they are going to have to find a faster server for everyone.

Re: Slow website

ShawnC13 — Fri, 08 Mar 2019 17:42:25 GMT

@gates59 wrote:
What a joke this site is. Too slow. Had problems registering a sim card and site froze up. Now telling me I have to wait 90 minutes to try again. That is twice now. Had the same issue a few days ago with another sim. If public modile want more customers they are going to have to find a faster server for everyone.

It seems some people do have issues. I have activated over 20 accounts now for myself and friends and family and I have never once experienced any issue. I guess I am just lucky.

Re: Slow website

Lieux — Fri, 08 Mar 2019 18:00:18 GMT

@gates59 wrote:
What a joke this site is. Too slow. Had problems registering a sim card and site froze up. Now telling me I have to wait 90 minutes to try again. That is twice now. Had the same issue a few days ago with another sim. If public modile want more customers they are going to have to find a faster server for everyone.

If it's possible for you don't try to activate a sim card during the evening or during the week-end. It's very slow.

Re: Slow website

gates59 — Fri, 08 Mar 2019 18:09:39 GMT

Thanks for the replies. I guess I will have to stay up late to try to activate. You get what you pay for so I should not complain I guess.

Re: Slow website

stonechucker — Fri, 08 Mar 2019 18:20:53 GMT

@gates59, I've noticed slow periods between 12:00 - 13:00 ET daily this week. It seems to be a busy time for a lot of subscribers. Could be due to it being lunchtime in the Eastern Time Zone, and folks looking at account information or trying to activate all at the same time.

Re: Slow website

wildstreak73 — Fri, 08 Mar 2019 19:39:10 GMT

I registered my sim card in the evening on a Wednesday, and had no issues. Good luck.

**I am not a mod, or any type of admin**

Re: Slow website

RossN — Fri, 08 Mar 2019 19:51:33 GMT

not sure what browser you use but it may help to try a different one

Re: Slow website

RossN — Fri, 08 Mar 2019 19:52:52 GMT

not sure what browser you use but it may help to try a different one also try clearing your junk

Re: Slow website

CS_Agent — Fri, 08 Mar 2019 20:20:25 GMT

Hello @gates59!

If you are still having issues with your SIM card, you can always contact the Moderators through a private message for further assistance.

Please click here to reach out to us and we will try our best to help you with your request.

All the best!

Mariela

Re: Slow website

Lamont — Sat, 31 Aug 2019 04:17:33 GMT

The website is pathetically slow at all hours -- even for payments! And no, I don't use auto-pay because I'm away for part of the year.

Re: Slow website

samratcis — Tue, 17 Dec 2019 19:57:45 GMT

Not only activation issue,browsing

@gates59 wrote:
What a joke this site is. Too slow. Had problems registering a sim card and site froze up. Now telling me I have to wait 90 minutes to try again. That is twice now. Had the same issue a few days ago with another sim. If public modile want more customers they are going to have to find a faster server for everyone.

unbelievable