topic Re: Sorry ,your login has been disabled in Get Support

Sorry ,your login has been disabled

nasim20 — Tue, 04 Jan 2022 17:49:12 GMT

Hello,

I am trying to log in to my account, but I get this message:

"Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance."

Please help me with this.

Thanks,

Nasim

Re: Sorry ,your login has been disabled

Tamar_S — Wed, 27 Jan 2016 18:31:40 GMT

Hello @nasim20!

I’m sorry to hear that you are not able to get into your Self-Serve account.

We have sent you a private message for more assistance.

Thanks!

Re: Sorry ,your login has been disabled

Mikebh — Tue, 02 Feb 2016 20:45:26 GMT

Re: Sorry ,your login has been disabled

Mikebh — Tue, 02 Feb 2016 21:07:53 GMT

Hello, my phone has been showing no service since this morning and my my account has been disabled. Can I please get some help on how to fix these issues.

thanks

Re: Sorry ,your login has been disabled

Shazia_K — Tue, 02 Feb 2016 21:13:34 GMT

Hello @Mikebh,

I will be glad to assist you, please view your private messages.

Thanks,

Shazia.

Re: phone no service and account disabled

Mikebh — Tue, 02 Feb 2016 21:14:25 GMT

Hello,

many phone has been showing no service since this morning and my account says that the login had been disabled. I have an active plan till 20th of this month.

Thank you

Re: phone no service and account disabled

youbme — Tue, 02 Feb 2016 21:35:59 GMT

Hi @Mikebh,

That is a weird situation. Did the disruption in service happen after any changes were made to your account? Have you already tried rebooting your phone?

If you still don't have any service and cannot access your account, you will need to send a message to PM via the Get Help link. Be sure to include all your information in your message to PM and they should respond soon. If you don't get a response, a community manager can help escalate your issue here on the forum.

Please keep us posted with the status of your issue.

Re: Sorry ,your login has been disabled

youbme — Tue, 02 Feb 2016 21:38:43 GMT

Just saw this post after I responded to your other thread, @Mikebh. Please do not make multiple posts regarding the same issue, it can cause confusion when others are trying to help out.

It looks like @Shazia_K is on the ball, let us know when you issue is resolved!

Re: Sorry ,your login has been disabled

lsohn — Tue, 09 Feb 2016 00:44:10 GMT

Hi, I was out of the country and wanted to continue with your service. I lost my sim card and ordered it, tried to activate it and it doesn't work.

"Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance."

shows up.

Re: Sorry ,your login has been disabled

jenniedelima — Tue, 09 Feb 2016 01:30:22 GMT

Hello,

I am trying to log in to my account, but I get this message...."Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance."

Please help me with this.

Thanks,

Jennie

Re: Sorry ,your login has been disabled

7789849803 — Tue, 09 Feb 2016 04:03:19 GMT

Hi @jenniedelima / @lsohn,

Are you sure you're using the self-serve login and password, and not the one for the PM shopify store, or the one for the community? These are 2 separate (and not connected) logins, so the password and emails could be different for each of them.

If you're sure you're using the correct username and password, please send PM support a webmail by clicking on the Contact Us link at the bottom of this page. They will reset your password for you.

All the best!

Re: Sorry ,your login has been disabled

Shazia_K — Tue, 09 Feb 2016 15:05:18 GMT

Good morning

@lsohn @jenniedelima I have sent you both private messages, please respond in order for me to help you with this issue.

Thanks,

Shazia.