topic Re: Sign Into Network in Get Support

Sign Into Network

Leobn — Tue, 04 Jan 2022 17:49:09 GMT

Recently, whenever I turn on my data (3G) it tells me I have to sign into my network? I pay for data every month and am NOT maxed out this month, but I can't "sign into my network" and my data isn't working. I've got a first gen moto G and I've upgraded to Lollipop (its been a long time since then) but this problem is recent. Why is this happening and how do I fix it ?

Re: Sign Into Network

7789849803 — Tue, 26 Jan 2016 19:41:56 GMT

@Leobn I know you've clearly stated that you've NOT exceeded your data allowance for the month, but your problem does clearly indicate otherwise. Is there any chance your phone may have recently used up a whole lot of mobile data without your knowledge? Sometimes the data usage in self-serve can take a while to update, so you may not be able to rely on what you see there.

Re: Sign Into Network

srlawren — Tue, 26 Jan 2016 19:50:29 GMT

Here's a recent similar thread with the same symptom:

http://productioncommunity.publicmobile.ca/t5/Discussions/Sign-into-network/m-p/40307/highlight/true#M8718

It may or may not prove helpful.

Re: Sign Into Network

Martin — Tue, 26 Jan 2016 19:50:49 GMT

Hi @Leobn,

As far as data consumption is concerned, Add-on Usage updates in real time. Usage History also updates in real time, except data. After the termination of a data/web session, there is a 10-12 hour delay before Usage History indicates the amount of data used.

FYI.

Re: Sign Into Network

djshado — Tue, 26 Jan 2016 20:05:42 GMT

Sometimes the carrier sends updates to your network.

Check your settings

http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Android

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

Re: Sign Into Network

bonshua — Tue, 25 Jun 2019 16:50:51 GMT

I have this same issue. I spent $10 to add 200MB and then $20 to add 1 GB but it still doesn't work. The transactions show up on my credit card so I know they went through. Not sure what to do next...

Re: Sign Into Network

Triguy — Tue, 25 Jun 2019 16:55:59 GMT

Do they show up when you log into your self serve account ? If you still have problems then contact a moderator.

Moderator can be reached at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sign Into Network

computergeek541 — Tue, 25 Jun 2019 16:59:56 GMT

@bonshua wrote:
I have this same issue. I spent $10 to add 200MB and then $20 to add 1 GB but it still doesn't work. The transactions show up on my credit card so I know they went through. Not sure what to do next...

Sign into network means that you are connected, but there is no internet access is available. A message sumilar to this will showmup on-screen and you connect to a Wi-Fi connectiom that first requires the user to agree to terms of service, or if you're connected to cellular data but don't have a data package or have run out of data. This is not an APN setting issue. I am curious though as to which add-on that you are trying to subscribe to becauase there is no $20/1GB add-on for.use within Canada. i believe that you may have added funds to your account but not actually purchased the data.

Re: Sign Into Network

MandyJ — Tue, 25 Jun 2019 17:02:41 GMT

@bonshua wrote:
I have this same issue. I spent $10 to add 200MB and then $20 to add 1 GB but it still doesn't work. The transactions show up on my credit card so I know they went through. Not sure what to do next...

I'm not sure why the 200MB one didn't work, but the 1GB add-on is $30 not $20, so perhaps it didn't let you buy that add-on since you didn't have enough money in your account balance? Does your account still show you as having that $20 as credit? If you haven't already, I'd check to see if you have a positive account balance since the add-ons didn't seem to get purchased and maybe try again?

Re: Sign Into Network

Triguy — Tue, 25 Jun 2019 17:07:22 GMT

It is a two step process to for add-ons. You need to purchase and then add them to your account.

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!

Re: Sign Into Network

bonshua — Tue, 25 Jun 2019 19:27:20 GMT

So, even if the payment went through, they still have to be added to the account? Does that mean I bought them but they need to be applied?

Re: Sign Into Network

computergeek541 — Tue, 25 Jun 2019 19:48:49 GMT

@bonshua wrote:
So, even if the payment went through, they still have to be added to the account? Does that mean I bought them but they need to be applied?

The system doesn't let customer purchase add-ons unless the money is first in the account. If top up that you made is still in your account balance, the add-on package is not yet on your account.

Re: Sign Into Network

GinYVR — Tue, 25 Jun 2019 20:07:25 GMT

@bonshuaIt means you bought the credit but probably need to be applied to the add ons. It is confusing but @srlawren made a very handy illustrated guide here. But since we are all general users here, we don't have your account details, so we are relying on what you are describing to us. A screenshot or two would really help us understand what's going on.

Re: Sign Into Network

srlawren — Tue, 25 Jun 2019 20:52:11 GMT

@Alan_K FYI the two-step add-on purchasing is continuing to cause much confusion.

Re: Sign Into Network

SamsungA10s — Thu, 17 Oct 2019 07:35:56 GMT

Hard worker never fail

Re: Sign Into Network

SamsungA10s — Thu, 17 Oct 2019 07:36:25 GMT

Hardworker

Re: Sign Into Network

SamsungA10s — Thu, 17 Oct 2019 07:37:38 GMT

Re: Sign Into Network

cellphoneuser1 — Thu, 17 Oct 2019 08:00:18 GMT

@SamsungA10s wrote:
Hard worker never fail

Re: Sign Into Network

8890929154 — Fri, 13 Dec 2019 13:41:37 GMT

Re: Sign Into Network

srlawren — Fri, 13 Dec 2019 16:27:29 GMT

@8890929154 what's up?