topic Re: Due date in Get Support

Due date

thechunkyknot — Wed, 05 Jan 2022 11:48:51 GMT

My daughter paid her phone on Feb 22 her payment is due March 22. Now her phone has been disconnected why

Re: Due date

Lieux — Fri, 08 Mar 2019 16:47:28 GMT

@thechunkyknot wrote:
My daughter paid her phone on Feb 22 her payment is due March 22. Now her phone has been disconnected why

Disconnected or she has used all her minutes and texts? Which plan does she has? What’s the message exactly said?

Re: Due date

CS_Agent — Fri, 08 Mar 2019 16:19:33 GMT

Hi @thechunkyknot

We're really sorry to hear that you are experiencing this issue, but we can surely help you find a solution

In order to do so, can you send us a private message? Please click on this link: https://goo.gl/JnHqMR

Best regards.

Re: Due date

srlawren — Fri, 08 Mar 2019 16:46:28 GMT

@Lieux wrote:
Disconnected or she he’s used all her minutes and texts? Which plan does she has? What’s the message exactly said?

@Lieux yeah that was my first thought too. @thechunkyknot is she on the $10 plan, or somethng else?

Re: Due date

missorange — Fri, 08 Mar 2019 16:52:56 GMT

If she has the $10 plan, there is the possibility to used all mins and texts, so no services, you can purchase add on for extra mins, then at least she can call and receiving incoming texts but no outgoing texts until the next payment date.

Re: Due date

Andrei_DA — Fri, 08 Mar 2019 16:59:15 GMT

Hello !

This specific inquiry would be better addressed to the Moderator Team!

Make sure you are logged in your Community account and click here to send us a private message !

This option is more secure since you might need to provide personal information!

Re: Due date

Anonymous — Fri, 08 Mar 2019 17:04:09 GMT

@Andrei_DA wrote:
Hello !

This specific inquiry would be better addressed to the Moderator Team!

Make sure you are logged in your Community account and click here to send us a private message !

This option is more secure since you might need to provide personal information!

@Andrei_DA: That's not *really* true. If the OP would answer the several helpful posts then the community could very well help them out without needing to wait for your replies and identity verifications and all that.

Re: Due date

srlawren — Fri, 08 Mar 2019 17:10:17 GMT

@Anonymous wrote:
@Andrei_DA wrote:
Hello !

This specific inquiry would be better addressed to the Moderator Team!

Make sure you are logged in your Community account and click here to send us a private message !

This option is more secure since you might need to provide personal information!
@Andrei_DA: That's not *really* true. If the OP would answer the several helpful posts then the community could very well help them out without needing to wait for your replies and identity verifications and all that.

@Andrei_DA the community can totally do basic triage on this issue first. This should only be raised to you guys once we've ruled out the simple stuff.