topic Re: When I try to dial out PM advises calls are not a part of my plan. in Get Support

When I try to dial out PM advises calls are not a part of my plan.

TrishPaterson — Wed, 05 Jan 2022 11:48:47 GMT

When I try to dial out PM advises calls are not a part of my plan.

I have verified my account is paid up ($150/3 months) and the next payment due on March 22.

Please help.

Thanks!

Re: When I try to dial out PM advises calls are not a part of my plan.

Anonymous — Fri, 08 Mar 2019 16:08:58 GMT

@TrishPaterson wrote:
When I try to dial out PM advises calls are not a part of my plan.
I have verified my account is paid up ($150/3 months) and the next payment due on March 22.
Please help.

Thanks!

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Re: When I try to dial out PM advises calls are not a part of my plan.

TrishPaterson — Fri, 08 Mar 2019 16:17:47 GMT

Well - that seemed like a good solution - unfortunately it didn't work. Hopefully one of the moderator teams will look into shortly.

Thanks for the reply!

Re: When I try to dial out PM advises calls are not a part of my plan.

stonechucker — Fri, 08 Mar 2019 16:17:53 GMT

@TrishPaterson wrote:
When I try to dial out PM advises calls are not a part of my plan.
I have verified my account is paid up ($150/3 months) and the next payment due on March 22.
Please help.

Thanks!

Is it all numbers that are failing, or only specific ones? Sometimes it's the way the number has been dialled. If you're using a contact's phone number listed with non-numeric characters, try dialling just the numeric digits.

Re: When I try to dial out PM advises calls are not a part of my plan.

TrishPaterson — Fri, 08 Mar 2019 16:21:40 GMT

That was it! The number was dialed from an email and it was missing a digit.

Thanks so much 🙂

Re: When I try to dial out PM advises calls are not a part of my plan.

stonechucker — Fri, 08 Mar 2019 16:28:38 GMT

@TrishPaterson, awesome! Glad it was just a simple little issue.