topic Account in Get Support

Account

Kevincoote — Wed, 05 Jan 2022 11:48:45 GMT

I can’t login to my account. Help you please

Re: Account

YVR — Mon, 02 Sep 2019 16:20:03 GMT

Does the log on page load.

Do you get an error message?

Try using a browsers incognito mode.

You can try the forgot password option.

Re: Account

Dunkman — Mon, 02 Sep 2019 16:22:08 GMT

@Kevincoote

Have you tried to reset your password?

https://selfserve.publicmobile.ca/forgot-password/

(Check your spam folder)

If does not work, you will need to contact moderator.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account

Kevincoote — Mon, 02 Sep 2019 16:22:32 GMT

I’m trying to reset my password but I also forgot what email I used?

Re: Account

Dunkman — Mon, 02 Sep 2019 16:27:04 GMT

@Kevincoote

You may need to check your various email accounts. Usually, when you activated your account, you would have received a welcome email from Public mobile.

Re: Account

YVR — Mon, 02 Sep 2019 16:28:16 GMT

@Kevincoote wrote:
I’m trying to reset my password but I also forgot what email I used?

You can try each of your emails in the forgot password portion. Do this one at a time. The emails to reset your password might take a little bit of time. So do that and wait maybe half an hour?

Not sure if this will work. You can try setting up a new account option on the right side. You might be able to use your current email and make a new self serve account.

Or you could contact the moderators. This might take upto 3 days.

Re: Account

mimmo — Mon, 02 Sep 2019 16:43:03 GMT

@YVR last time I tried this the system would either say invalid email or take me to the verification questions

@Kevincoote if you need to pay you can try 611 if you have a credit card registered and you know your pin, or you can buy a voucher and top up that way.