topic Re: Topped up phone and it won’t work in Get Support

Topped up phone and it won’t work

chellegee — Wed, 05 Jan 2022 11:48:32 GMT

I topped up my phone with a new plan amount by changing my plan . The payment went through but my phone is still out of service.

Re: Topped up phone and it won’t work

GR — Mon, 02 Sep 2019 13:39:19 GMT

@chellegee did you restart your phone?

Re: Topped up phone and it won’t work

mimmo — Mon, 02 Sep 2019 13:43:39 GMT

@chellegee do you see a funds greater than your plan sitting in available funds? The plan change might not have gone through.

If yes then these tricks often help

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

If that dientbwork post a screenshot of paymentb history and overview page.

Re: Topped up phone and it won’t work

chellegee — Mon, 02 Sep 2019 13:43:34 GMT

No funds went through. I have contacted a moderator. Thank you!

Re: Topped up phone and it won’t work

chellegee — Mon, 02 Sep 2019 13:45:10 GMT

No funds went through. I have contacted a moderator. Thank you! Gonna try this !

Re: Topped up phone and it won’t work

mimmo — Mon, 02 Sep 2019 13:46:21 GMT

@chellegee wrote:
No funds went through. I have contacted a moderator. Thank you!

I have been away for a bit, can you post when mods reply? Trying to get a feel of current wait time.

Re: Topped up phone and it won’t work

Dunkman — Mon, 02 Sep 2019 13:56:45 GMT

@chellegee

Did you try the two tricks that were suggested earlier? Hopefully, it should work to restart your plan. Moderator wait times are 1-2 days these days.

Re: Topped up phone and it won’t work

Celticwolf — Mon, 02 Sep 2019 18:12:13 GMT

My service isn't working either. Did all tricks still not working. Money off my credit card, account active and current yet can't make phone calls.

Re: Topped up phone and it won’t work

dabr — Mon, 02 Sep 2019 18:15:50 GMT

@Celticwolf wrote:
My service isn't working either. Did all tricks still not working. Money off my credit card, account active and current yet can't make phone calls.

If you've tried all the suggestions and don't have it resolved, send a private message to Moderator_Team using the link from the earlier posts in this thread.