topic Re: Missing 10$ credit for the third month in Get Support

Missing 10$ credit for the third month

hzmy — Wed, 05 Jan 2022 11:48:28 GMT

Could you please check why I am missing the 10$ credit for March?

Re: Missing 10$ credit for the third month

Dunkgirl — Thu, 07 Mar 2019 17:26:35 GMT

All account credit related inquiries must be sent by private message to the public mobile moderator team. Click this to message them.

Re: Missing 10$ credit for the third month

hzmy — Thu, 07 Mar 2019 17:27:13 GMT

@Dunkgirl wrote:
All account credit related inquiries must be sent by private message to the public mobile moderator team. Click this to message them.

Yup.

Sent.

Re: Missing 10$ credit for the third month

Lieux — Thu, 07 Mar 2019 17:27:32 GMT

@hzmy wrote:
Hi @CS_Agent

Could you please check why I am missing the 10$ credit for March?

Here @hzmy you are not with the moderator but customers like you.

Your bill doesn't show the month of march....probably you will see the credit then later?

Re: Missing 10$ credit for the third month

hzmy — Thu, 07 Mar 2019 17:37:17 GMT

@Lieux wrote:
@hzmy wrote:
Hi @CS_Agent

Could you please check why I am missing the 10$ credit for March?
Here @hzmy you are not with the moderator but customers like you.
Your bill doesn't show the month of march....probably you will see the credit then later?

No, there is no credit been applied.

Re: Missing 10$ credit for the third month

Lieux — Thu, 07 Mar 2019 17:39:38 GMT

I can't do anything else for helping you @hzmy If you are still sure that you deserve it the only solution is the moderator...waiting time is few hours to 2 days....Patience.

Re: Missing 10$ credit for the third month

krazykiwi — Thu, 07 Mar 2019 18:42:19 GMT

@hzmy wrote:
Hi @CS_Agent

Could you please check why I am missing the 10$ credit for March?

The $10 credit is applied the day of renewal and as you did a plan change on the 9th Jan your renewal date shifted. Your new renewal date should be the 10th Mar due to Feb having 28 days. If after renewal you still have not received the credit then contact the MODs.