topic Re: Call going through 611 before other numbers in Get Support

Call going through 611 before other numbers

wynniethepoo — Wed, 05 Jan 2022 11:48:16 GMT

Just activated my sim card today and called someone within Canada (I have Canada-wide talk), and every time it goes through 611 first and then comes up with a message that it might be long distance and overage fees might apply, before going through to the number I called. What is happening, and will I be charged?

Thanks in advance.

Other notes:

- I'm set up though auto-pay

- Activated online

Re: Call going through 611 before other numbers

Anonymous — Mon, 02 Sep 2019 05:06:32 GMT

@wynniethepoo wrote:
Just activated my sim card today and called someone within Canada (I have Canada-wide talk), and every time it goes through 611 first and then comes up with a message that it might be long distance and overage fees might apply, before going through to the number I called. What is happening, and will I be charged?
Thanks in advance.

Other notes:
- I'm set up though auto-pay
- Activated online

Goes through 611 first??

Just put a 1 in front of your dialing and that message shouldn't play. There are no charges here so don't worry about it.

Re: Call going through 611 before other numbers

geopublic — Mon, 02 Sep 2019 05:28:37 GMT

@wynniethepoo wrote:
Just activated my sim card today and called someone within Canada (I have Canada-wide talk), and every time it goes through 611 first and then comes up with a message that it might be long distance and overage fees might apply, before going through to the number I called. What is happening, and will I be charged?
Thanks in advance.

Other notes:
- I'm set up though auto-pay
- Activated online

@wynniethepoo Also best to add the +1 prefix for all your contacts to avoid the LD warning.

Re: Call going through 611 before other numbers

Korth — Mon, 02 Sep 2019 05:49:19 GMT

Public Mobile is a fully prepaid service. So you can't and you won't be charged for overusage - if you haven't already paid for something then you'll just have no access to it until you do.

(Although if you've already paid for a Long Distance Add-on then it might be consumed.)

There used to be another number... 1-866-4PUBLIC... I'm not sure if it's still active.

You can sen d a Private Message to the PM Mods to get your Canada-wide calling issue resolved.