topic Re: Plan Says Active But Not Working in Get Support

Plan Says Active But Not Working

dalymatthews — Wed, 05 Jan 2022 11:48:13 GMT

Hi everyone, I paid for my plan hours ago and though my account says active, it will not make calls, send texts, use data, ect. When I make a phone call it tells me I need to put an add on for long distance calls, but my plan is Canada-wide, and regardless, I was calling my house phone. This is the case for any number I try. How do I ACTUALLY activate my plan? I've used this SIM with this plan, but never renewed it online.

Re: Plan Says Active But Not Working

Anonymous — Thu, 07 Mar 2019 03:55:15 GMT

@dalymatthews

I know it sounds weird but it has worked for many.

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Re: Plan Says Active But Not Working

cavemantoronto — Thu, 07 Mar 2019 03:56:30 GMT

This sounds like activation issue. It is not because of compatibility issue because it tries to make the call and you do connect to network. Try reportng phone as lost/stolen and tell it you found phone a a couple minutes later. Or else send private mesaage to moderator_team.

Re: Plan Says Active But Not Working

dalymatthews — Thu, 07 Mar 2019 03:57:15 GMT

Doing this now! Thank you 🙂

Re: Plan Says Active But Not Working

Anonymous — Thu, 07 Mar 2019 03:59:26 GMT

@dalymatthews wrote:
Doing this now! Thank you 🙂

Let us know. There's another thing to try but we'll see what happens with this.

By the way, is this your renewal night? Or was that last night? Or neither?

Re: Plan Says Active But Not Working

Alex888 — Thu, 07 Mar 2019 04:01:12 GMT

Try dialing 1 before the number.

Re: Plan Says Active But Not Working

dalymatthews — Thu, 07 Mar 2019 04:06:37 GMT

I actually did try this, but I get the same message 😞

Re: Plan Says Active But Not Working

Anonymous — Thu, 07 Mar 2019 04:09:03 GMT

@dalymatthews wrote:
I actually did try this, but I get the same message 😞

The 1 or the lost/stolen?

It's helpful to indicate who you're replying to by using the black Quote button or the @ tag or even just username.

Re: Plan Says Active But Not Working

dalymatthews — Thu, 07 Mar 2019 04:11:08 GMT

I changed my plan, so this is not technically a renewal. It's a bit complicated but I has actually activated + paid for my LAST SIM with my previous public account. I didn't realise I had two accounts until I got in touch with support,who cleared it up and transferred my funds and plan into this one. I have purchased other plans with public but never had this problem, and all of those were done in London Drugs or Walmart.

So yes, this is the same night that I paid for my plan, but no, it is not a renewal.

Re: Plan Says Active But Not Working

dalymatthews — Thu, 07 Mar 2019 04:13:15 GMT

@Anonymous wrote:
@dalymatthews
I know it sounds weird but it has worked for many.
Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

This worked!! Thank you so much 🙂

Re: Plan Says Active But Not Working

computergeek541 — Thu, 05 Aug 2021 01:35:54 GMT