topic Re: Account active in Get Support

Account active

Petef — Wed, 05 Jan 2022 11:47:29 GMT

Hi,

What happens if I don't have enough credit ony account to renew account for next month? Does my number\account get cancelled?

Do I have to have a plan to keep number active?

Thank you

Re: Account active

Anonymous — Sun, 01 Sep 2019 13:28:48 GMT

@Petef your number is safe for 90 after your account goes into suspension. If you need longer, you can switch to the 10$ plan for a month, and after that 30 days is up, your number is safe for another 90 days.

Re: Account active

iliketotalk — Sun, 01 Sep 2019 13:29:57 GMT

@Petef Hi you have 90 days before your account is closed

Re: Account active

Triguy — Sun, 01 Sep 2019 13:54:29 GMT

Missed a payment? After your plan expires, all you need to do is top-up your balance to keep the current plan going. You have up to 90 days to make a payment and, after doing so, your payment cycle will restart and your service will resume.After 90 days of non-payment, your account will be permanently deactivated, which means you will:

Lose access to your phone number, and won’t be able to transfer it to a new provider in the future.
Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.