topic Re: Unable to select a region for a phone number. in Get Support

Unable to select a region for a phone number.

KarenGraeme — Wed, 05 Jan 2022 11:47:27 GMT

I am trying to sign up for an account but the drop down menu for selecting region for a phone number is blank. I have asked the robot and it was not helpful. I tried reading similar issues on the forum and was told to clear my browser history. I figured out how to do that but still have the same problem. I had an option of asking the technical team but need to add a thread... I have no idea what this means or how to do it.

Re: Unable to select a region for a phone number.

GinYVR — Sun, 01 Sep 2019 12:11:03 GMT

@KarenGraemePublic Mobile's website is very sensitive to things like add on blockers.. so make sure you have disable them too if you have one installed.

Just curious what region are you trying to get a number from?

Re: Unable to select a region for a phone number.

Triguy — Sun, 01 Sep 2019 12:12:53 GMT

Try using a different browser and incognito mode. Also clear your cache and cookies then reboot.

Re: Unable to select a region for a phone number.

KarenGraeme — Sun, 01 Sep 2019 12:17:29 GMT

I only have the one browser at work (no internet at home). I have no idea what incognito mode is but did find an online tutorial on how to clear a browsers history and did that, but it is still not working. I suppose I can search incognito mode for more information and teach myself that and try again.

Re: Unable to select a region for a phone number.

KarenGraeme — Sun, 01 Sep 2019 12:24:54 GMT

I learned how to go incognito and tried again. It still did not work. Thanks anyways.

Re: Unable to select a region for a phone number.

iliketotalk — Sun, 01 Sep 2019 12:29:04 GMT

@KarenGraeme hi the system is very finicky so you try again in an hour if that doesn't work then reach out to a moderator for help here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to select a region for a phone number.

GR — Sun, 01 Sep 2019 12:30:53 GMT

@KarenGraeme if your computer has chrome browser and turn on incognito mode, they say that's one of the best browsers to use! Like they said you might have to wait an hour to try again

Re: Unable to select a region for a phone number.

YVR — Sun, 01 Sep 2019 12:33:58 GMT

@KarenGraeme wrote:
I learned how to go incognito and tried again. It still did not work. Thanks anyways.

Do you know what browser you are using?

According to Public Mobile self service works best on latest versions of Google Chrome and Mozilla Firefox, or Internet Explorer 10 and above. For the best experience, enable cookies and JavaScript on your browser.

Re: Unable to select a region for a phone number.

kselmak — Sun, 01 Sep 2019 14:01:18 GMT

Hi @KarenGraeme

You can also find a store close to you that may help you do this

Dont forget your referral, store employees don't often remind you

But dont worry if you forget you can still resolve that later with moderators

Re: Unable to select a region for a phone number.

KarenGraeme — Mon, 02 Sep 2019 15:26:40 GMT

I tried again the next day and I tried reaching out to a moderator for help. I am still not getting anywhere. I think I made a big mistake in wasting money on a phone card for public mobile. If even getting signed up with this company is such a headache I think I should just cut my losses, and cut my stress, and look elsewhere.

Re: Unable to select a region for a phone number.

Dunkman — Mon, 02 Sep 2019 15:34:15 GMT

@KarenGraeme

Sorry to hear about your troubles. Moderators take 1-2 days to respond typically.

Did you try on a different computer (ie. away from work)? Maybe your work computer system is preventing the proper display of the PM website. If possible, go to a family or friend's place and use their computer to try to activate.

Or another option is to go to one of the stores (like Walmart, Mobile shop at Superstore) to ask them to help activate. The reps don't mind since they get a commission.