topic double billed for SIM card in Get Support

double billed for SIM card

pubmobuser — Wed, 05 Jan 2022 11:47:05 GMT

I got double billed for the public mobile SIM card in my recent credit card statement.

Feb 6 SP * PUBLIC MOBILE TORONTO ON $11.30

Feb 11 PUBLIC MOBILE 85504782542 BC $11.30

Re: double billed for SIM card

computergeek541 — Mon, 04 Mar 2019 21:23:24 GMT

@pubmobuser wrote:
I got double billed for the public mobile SIM card in my recent credit card statement.
Feb 6 SP * PUBLIC MOBILE TORONTO ON $11.30
Feb 11 PUBLIC MOBILE 85504782542 BC $11.30

Could one charge be for the sim card, and the other charge be for a $10 plan?

Re: double billed for SIM card

Metal1967 — Mon, 04 Mar 2019 21:24:36 GMT

@pubmobuser wrote:
I got double billed for the public mobile SIM card in my recent credit card statement.
Feb 6 SP * PUBLIC MOBILE TORONTO ON $11.30
Feb 11 PUBLIC MOBILE 85504782542 BC $11.30

@pubmobuser

Not surewhat thenumber starting 855 is...but edit it out....public site

Re: double billed for SIM card

computergeek541 — Mon, 04 Mar 2019 21:27:53 GMT

@Metal1967 wrote:
@pubmobuser wrote:
I got double billed for the public mobile SIM card in my recent credit card statement.
Feb 6 SP * PUBLIC MOBILE TORONTO ON $11.30
Feb 11 PUBLIC MOBILE 85504782542 BC $11.30
@pubmobuser
Not surewhat thenumber starting 855 is...but edit it out....public site

It's just the official Public Mobile company phone number (with a typo in it). The number doesn't accept calls from customers looking for support services (obviously).

Re: double billed for SIM card

ShawnC13 — Mon, 04 Mar 2019 21:28:31 GMT

@pubmobuser wrote:
I got double billed for the public mobile SIM card in my recent credit card statement.
Feb 6 SP * PUBLIC MOBILE TORONTO ON $11.30
Feb 11 PUBLIC MOBILE 85504782542 BC $11.30

Something really funny about this as BC Tax isn't 13% so it wouldn't be a plan charge. I think your best bet is to deal with the Moderators.

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Re: double billed for SIM card

computergeek541 — Mon, 04 Mar 2019 21:49:37 GMT

@ShawnC13 wrote:
@pubmobuser wrote:
I got double billed for the public mobile SIM card in my recent credit card statement.
Feb 6 SP * PUBLIC MOBILE TORONTO ON $11.30
Feb 11 PUBLIC MOBILE 85504782542 BC $11.30
Something really funny about this as BC Tax isn't 13% so it wouldn't be a plan charge. I think your best bet is to deal with the Moderators.
To send a private message to a moderator click this link and describe your issue.
Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)
More info on moderators

From my online banking:

PUBLIC MOBILE

855-4782542

I can say with certainty that plan charges will say Public Mobile BC. It doesn't have anything to do with the province of the phone number or the tax rate. It's always been like that for me, and I'm in Ontario. I'm also about 75% certain that the sim cards transactions do say Public Mobile Toronto, ON, but it's been too long ago since I've ordered using my credit card.

Re: double billed for SIM card

ShawnC13 — Mon, 04 Mar 2019 22:06:01 GMT

Ahh Ok. I am in BC and mine is taxed correctly. I thought they may have had that for every province

Re: double billed for SIM card

srlawren — Mon, 04 Mar 2019 22:07:55 GMT

@ShawnC13 like @computergeek541 said, the province listed is just where the charge occurred. We know PM's SIM orders are done out of Toronto, so that makes sense for the first $10 + tax charge (probably ontario taxes of 13% by the looks of things). The second charge as suggested by @computergeek541 is almost certainly for a $10 plan + tax, and it seems PM charges their self-serve system fees out of BC.