topic Response in Get Support

Response

Mah — Wed, 05 Jan 2022 11:46:48 GMT

Just wondering ussally how long does it take to get a reply when trying to transfer a number

Re: Response

mimmo — Mon, 04 Mar 2019 01:43:29 GMT

Depends. Usually you can port by yourself in self serve. Unless it's Koodo prepaid.

Ports from cell companies take up to 2 hours usually.

If contacting mods expect a 24 hour turnaround time but upto 48.

If you provide more details then we can give you more accurate info.

Re: Response

Mah — Mon, 04 Mar 2019 01:46:43 GMT

Im trying to transfer my number from it was pc mobile then became koodo awhile ago and how do i port the number

Re: Response

NDesai — Mon, 04 Mar 2019 01:50:08 GMT

@Mah wrote:
Im trying to transfer my number from it was pc mobile then became koodo awhile ago and how do i port the number

If you are currently on Koodo postpaid, login to your self-serve account and click on the Plans and add-on tab. There you will see change phone number option. Provide your phone number and account number. Then check the Authorized box. The porting should complete instantly as we are on the same systems (Telus).

Re: Response

MoreYummy — Mon, 04 Mar 2019 07:00:33 GMT

Have you ported your number over yet?

Re: Response

Mah — Mon, 04 Mar 2019 19:15:36 GMT

I still cant get it to work still saying do contact mods