topic Re: Locked out in Get Support

Locked out

Murtuza — Wed, 05 Jan 2022 11:46:46 GMT

I cant log into my account nor do I remember my security questions how can I log in so I can change my payment information

Re: Locked out

Anonymous — Sun, 03 Mar 2019 23:20:46 GMT

@Murtuza wrote:
I cant log into my account nor do I remember my security questions how can I log in so I can change my payment information

You'll need to contact the moderators to have them get you going.

In the meantime you can use the 611 service with a voucher to make any payments. You can buy vouchers online from recharge.com or from stores that sell all manner of gift cards.

Send ONE (1) private message to them here and you'll get a form back to fill out identifying information.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET). But it could be up to a couple days.
Depending on your notification settings, you would get an email notifying you of a reply. Don't reply to the email. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.

Re: Locked out

mimmo — Sun, 03 Mar 2019 23:27:12 GMT

If it is urgent ie expired credit card, and payment due today. Buy a voucher from recharge.com to top up.

Re: Locked out

Murtuza — Sun, 03 Mar 2019 23:27:30 GMT

Thank you

Re: Locked out

mimmo — Sun, 03 Mar 2019 23:34:14 GMT

@Murtuza to top up using a voucher and not having access to Self-serve you need to dial 611 and follow the propmts.

Re: Locked out

Murtuza — Sun, 03 Mar 2019 23:40:09 GMT

My bill is $160 I can't buy a voucher online for that amount

Re: Locked out

Lieux — Sun, 03 Mar 2019 23:41:38 GMT

Can you buy more than one @Murtuza for a total of 160$?

Re: Locked out

Anonymous — Sun, 03 Mar 2019 23:42:30 GMT

@Murtuza wrote:
My bill is $160 I can't buy a voucher online for that amount

Yes you're correct. It seems you can only really get two at once. Then do it again the next day.

So then you can go to just about any store that sells gift cards. Ask for the Public Mobile one. Have them look in their little pinpad terminal thingy. They might think of them as minutes.

Re: Locked out

NDesai — Sun, 03 Mar 2019 23:43:23 GMT

@Murtuza wrote:
My bill is $160 I can't buy a voucher online for that amount

$160!!! What plan are you on?

Re: Locked out

Murtuza — Sun, 03 Mar 2019 23:45:23 GMT

3 months plan

Re: Locked out

Anonymous — Sun, 03 Mar 2019 23:47:02 GMT

@NDesai wrote:
@Murtuza wrote:
My bill is $160 I can't buy a voucher online for that amount
$160!!! What plan are you on?

The maximum plan possible is $210. Yes. 3 months.

Re: Locked out

mimmo — Sun, 03 Mar 2019 23:47:30 GMT

@Murtuza @NDesai was asking about the plan details, there might be better offers than what you are currently paying.

Re: Locked out

Murtuza — Sun, 03 Mar 2019 23:49:22 GMT

Oh maybe just better to get new plan but I don't want to lose my number

Re: Locked out

Anonymous — Sun, 03 Mar 2019 23:51:05 GMT

@Murtuza wrote:
Oh maybe just better to get new plan but I don't want to lose my number

No need. Just change your plan for your next renewal.

Re: Locked out

Murtuza — Sun, 03 Mar 2019 23:53:19 GMT

The thing is my bill was due Jan 6th 2019 and I have 90 days before I can keep that number and I'm now running out of time. I'd have to get a voucher from a shop and pay the bill

Re: Locked out

Anonymous — Sun, 03 Mar 2019 23:55:41 GMT

@Murtuza wrote:
The thing is my bill was due Jan 6th 2019 and I have 90 days before I can keep that number and I'm now running out of time. I'd have to get a voucher from a shop and pay the bill

If you're in suspension then you can start a change plan now. It's 90 days that you LOSE your number. It's still yours until then.

Re: Locked out

Murtuza — Mon, 04 Mar 2019 00:15:04 GMT

I'd still need access to my account to change my plan

Re: Locked out

NDesai — Mon, 04 Mar 2019 00:19:50 GMT

@Murtuza wrote:
I'd still need access to my account to change my plan

Yes, send a pm to the mod team and get access to your account.

Re: Locked out

Anonymous — Mon, 04 Mar 2019 00:20:22 GMT

@Murtuza wrote:
I'd still need access to my account to change my plan

That's correct but you don't have service now. So I guess you can only wait for the mods.

Re: Locked out

skwong — Mon, 04 Mar 2019 01:13:34 GMT

Hi, I am also locked out and was not able to reset my password. Please help!