topic Re: Nothing working in Get Support

Nothing working

stmurphy2020 — Wed, 05 Jan 2022 11:46:43 GMT

Since yesterday I have no data, no service. Only wi-fi.

My account says Im paid. I even tried to top up but the site wont accept the top up.
I shut down, took out the sim, waited, restarted, no good.

iPhone 7.

Any advice?

Re: Nothing working

LovesToPM — Sat, 31 Aug 2019 17:23:35 GMT

@stmurphy2020 wrote:
Since yesterday I have no data, no service. Only wi-fi.
My account says Im paid. I even tried to top up but the site wont accept the top up.
I shut down, took out the sim, waited, restarted, no good.

iPhone 7.

Any advice?

You can try the lost stolen phone trick.

Logon to your Self-Serve account. Report your phone as lost/stolen. Wait 5 minutes. Report the phone as found again. Restart your phone.

Also can you try your SIM card on another phone, see if it works.

If problem persists, you will have to contact Moderator_team. Wait time varies up to 2+ days.

Re: Nothing working

GinYVR — Sat, 31 Aug 2019 17:29:21 GMT

@stmurphy2020Try calling your voicemail from another phone.. can you retrieve your voicemail? or it goes to some other person?

Re: Nothing working

geopublic — Sat, 31 Aug 2019 18:36:38 GMT

@stmurphy2020 wrote:
Since yesterday I have no data, no service. Only wi-fi.
My account says Im paid. I even tried to top up but the site wont accept the top up.
I shut down, took out the sim, waited, restarted, no good.

iPhone 7.

Any advice?

@stmurphy2020 If your plan was going through renewal and you tried making payment then you probably put it in a comatose state. Best to contact PM.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

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