topic Re: Need a refund in Get Support

Need a refund

AdamaK1 — Wed, 05 Jan 2022 11:46:40 GMT

Hi I changed my payment yesterday from $50.00 to a $30.00 so because am doing pay as you go I did it in store and I did a mistake of paying for data so now I cannot make calls or receive so I need help please

Re: Need a refund

RossN — Sun, 03 Mar 2019 17:38:46 GMT

you will need the help of a moderator for that

Re: Need a refund

mimmo — Sun, 03 Mar 2019 17:40:30 GMT

Not really following what happened, Did you do a plan change? To data only?

What plan do you have what plan do you want? Etc.

Re: Need a refund

shskr — Sun, 03 Mar 2019 18:08:50 GMT

@AdamaK1 wrote:
Hi I changed my payment yesterday from $50.00 to a $30.00 so because am doing pay as you go I did it in store and I did a mistake of paying for data so now I cannot make calls or receive so I need help please

Contacting the moderator team can help. I think they can add it to your available funds for next month, but can not give a refund physically.

Re: Need a refund

popping — Sun, 03 Mar 2019 18:35:39 GMT

@AdamaK1 wrote:
Hi I changed my payment yesterday from $50.00 to a $30.00 so because am doing pay as you go I did it in store and I did a mistake of paying for data so now I cannot make calls or receive so I need help please

You activated a $50 plan yesterday and then changed it to a $30 plan right away without schedule the change on your next renewal date. Am I correct?

If yes, there is no refund for the unused portion of the $50 plan because PM is a prepaid provider. But you can send a private message to moderator for help. But there is no guarantee that you will get the refund.

After the plan change, nothing works. Am I correct?

If yes, your new plan features may not not be provisioned correctly. Try the lost/stolen phoen trick to re-provision your plan features.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.