topic Re: Voucher help in Get Support

Voucher help

Corabush79 — Wed, 05 Jan 2022 11:46:31 GMT

I bought a $60 prepaid voucher a couple days prior to my due date I folded it up and put it into my wallet now that it’s my due date I pulled it out and the first four numbers I rubbed off of the verification code how can I fix it

Re: Voucher help

RobertQc — Sun, 03 Mar 2019 01:47:34 GMT

@Corabush79 wrote:
I bought a $60 prepaid voucher a couple days prior to my due date I folded it up and put it into my wallet now that it’s my due date I pulled it out and the first four numbers I rubbed off of the verification code how can I fix it

@Corabush79 Thats rough, go to the store you bought it from and see if they can reprint?

If you try really hard, you can't even get a good idea of what the numbers could be?

Magnifying glass / take close up pics in different light?

Re: Voucher help

popping — Sun, 03 Mar 2019 01:50:00 GMT

@Corabush79 wrote:
I bought a $60 prepaid voucher a couple days prior to my due date I folded it up and put it into my wallet now that it’s my due date I pulled it out and the first four numbers I rubbed off of the verification code how can I fix it

Next time take a picture of the voucher number first before put it away or add the fund in your account right away.

Re: Voucher help

will13am — Sun, 03 Mar 2019 01:55:49 GMT

@Corabush79 , if you cannot get resolution from the store, I suggest contacting the moderator team so see what they can do for you. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Voucher help

sandpublic — Sun, 03 Mar 2019 02:39:32 GMT

@will13am wrote:
@Corabush79 , if you cannot get resolution from the store, I suggest contacting the moderator team so see what they can do for you. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Might also be a good idea to upload a pic of the voucher when contacting the moderator.

Re: Voucher help

mimmo — Sun, 03 Mar 2019 02:52:44 GMT

Is the serial number visable? I buy vouchers strictly from recharge.com As never had an issue. While from store has issues with then working.

Re: Voucher help

cavemantoronto — Sun, 03 Mar 2019 06:27:24 GMT

The store must have a process to reprint. Stuff like paper jam or it printing improperly can happen. I hope a transaction number or something is still visible. You might need a manager at store to reprint.