topic Re: Cannot access my account in Get Support

Cannot access my account

saraelspeth — Wed, 05 Jan 2022 11:46:27 GMT

Hi,

I've just registered and paid for a months contract on public mobile. When I logged in (with what I thought were the correct details) I was unable to. When I try to reset the password it doesn't recognise my email. i have recieved a welcome email so I know that I am using the correct one. How do I combat this?

Re: Cannot access my account

GR — Sat, 31 Aug 2019 08:22:17 GMT

@saraelspeth clear your cache on your computer and try again or try a different browser. Some people have better luck with chrome

Re: Cannot access my account

saraelspeth — Sat, 31 Aug 2019 08:40:59 GMT

Unfortunately that doesn’t work 😞

Re: Cannot access my account

GR — Sat, 31 Aug 2019 08:45:30 GMT

@saraelspeth you can send a message to the Moderator_Team and ask for help! In the meantime keep trying the log in, the website is sometimes finiki and won't work for a bit and then work. Moderator_team reply times can be up to 48 hours so be patient.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot access my account

chukdefatey — Sat, 31 Aug 2019 13:35:44 GMT

@saraelspeth wrote:
Hi,

I've just registered and paid for a months contract on public mobile. When I logged in (with what I thought were the correct details) I was unable to. When I try to reset the password it doesn't recognise my email. i have recieved a welcome email so I know that I am using the correct one. How do I combat this?

Did you sign up at a store? If so then you actually have to sign up for selfserve.publicmobile.ca before you are able to log on.