topic Re: Why is telus showing? in Get Support

Why is telus showing?

_parth23 — Wed, 05 Jan 2022 11:46:22 GMT

hello, i am with public mobile and on my phone it used to say public mobile, but now it shows telus, im not sure what to do.

Re: Why is telus showing?

Lieux — Sat, 02 Mar 2019 20:20:48 GMT

Hello @_parth23

Can you call and text?

Re: Why is telus showing?

_parth23 — Sat, 02 Mar 2019 20:21:56 GMT

yes, everything works fine

Re: Why is telus showing?

Lieux — Sat, 02 Mar 2019 20:24:04 GMT

Ok very strange then...just to be sure you can write a message to the moderator...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

waiting time is few hours to 2 days....and I don't know what to think about that...but hopefully your phone is ok....

Re: Why is telus showing?

_parth23 — Sat, 02 Mar 2019 20:26:38 GMT

Turns out everything is fine, reset my phone and now it works fine, public mobile came back.

Re: Why is telus showing?

Lieux — Sat, 02 Mar 2019 20:27:46 GMT

Ouf!!! Great!!! @_parth23

Re: Why is telus showing?

wetcoaster — Sat, 02 Mar 2019 20:27:52 GMT

@_parth23 wrote:
yes, everything works fine

As long as your services are working I personally would just leave it alone. It's probably a phone update who displays information on the SIM differently (you are connected to the Telus network after all.)

Re: Why is telus showing?

computergeek541 — Sat, 02 Mar 2019 21:08:03 GMT

Hypothetically, even if the phone was still showing "Telus" in the network banner/notification area, this doesn't have anything to do wtih the Public Mobiile service. \

The identification/network name shown there is based on what is programmed in the software of the phone. While it is true that the sim card does have a pre-programmed name that overrides the names of the networks names that are in the device's software, it is still up to the device manufactuer's software to set itself to use that information from the sim.

As such, this isn't something that moderators would be able to do anything about. Personally, I prefer the real network names such as Bell, Rogers, Telus inteaad of stuff like Public Mobile, Away, or EXT. This preference is also likely why many custom ROMs will show "Telus" instead of Public Mobile even with a Public sim card insterted in the phone.