topic security answer in Get Support

security answer

PB23 — Wed, 05 Jan 2022 11:46:14 GMT

why is my public mobile phone number invalid and i know the year that my dad was born

and public mobile saying it.s in correct why

Re: security answer

popping — Sat, 31 Aug 2019 02:44:09 GMT

@PB23 wrote:
why is my public mobile phone number invalid and i know the year that my dad was born
and public mobile saying it.s in correct why

There is a chance that there was a typo during activation.

Send a private message to moderator to change it.

Moderator wait time is upto 2 - 3 days.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: security answer

cavemantoronto — Sat, 31 Aug 2019 03:00:05 GMT

@PB23 wrote:
why is my public mobile phone number invalid and i know the year that my dad was born
and public mobile saying it.s in correct why

Answers are set by person who made account. You know answer but if it was set different, the real answer will be incorrect. If you can't figure it out, you need Moderator_Team to reset password.

Re: security answer

kselmak — Sat, 31 Aug 2019 03:05:30 GMT

sometimes it isn't set at registration to what you want but it's assigned randomly (for some reason)

that happened actually with one of people i refered and helped set up the account

after registering they received the pin that was not what they chose

i told them to keep that sms

can you locate that sms?if not you will have to contact moderators as the others have suggested. you can also ask them to change the pin so that you don't have to keep an sms