topic Re: pass word reset in Get Support

email info

RODNEY2008 — Wed, 05 Jan 2022 11:45:58 GMT

I for got my log in info for account but when I come to comunity it works fine for user name and password woks I asked to be emailed for my account 2 times nothing please help:

Re: email info

geopublic — Fri, 30 Aug 2019 21:42:07 GMT

@RODNEY2008 Check your junk folder just in case.

Re: email info

kselmak — Fri, 30 Aug 2019 21:45:38 GMT

Are you sure you used the same email for community and the self serve?

Can you locate the welcome message?

What happens if you try to create self serve account with your phone number

account locked

RODNEY2008 — Fri, 30 Aug 2019 21:53:47 GMT

I cant access nothing now I sent request for emailto reset password still nothing in junk :

Re: account locked

computergeek541 — Fri, 30 Aug 2019 21:58:26 GMT

@RODNEY2008

I've merged both of these threads as they are both about the same issue. If the password reset e-mail message isn't being received, only Moderato_Team can fix this for you.

Re: account locked

RODNEY2008 — Fri, 30 Aug 2019 21:59:56 GMT

how do I contact them I only know how to post issues :

@computergeek541 wrote:
@RODNEY2008

I've merged both of these threads as they are both about the same issue. If the password reset e-mail message isn't being received, only Moderato_Team can fix this for you.

Re: account locked

computergeek541 — Fri, 30 Aug 2019 22:02:08 GMT

@RODNEY2008 wrote:
how do I contact them I only know how to post issues :
@computergeek541 wrote:
@RODNEY2008

I've merged both of these threads as they are both about the same issue. If the password reset e-mail message isn't being received, only Moderato_Team can fix this for you.

Please use this website link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: account locked

GR — Fri, 30 Aug 2019 22:02:51 GMT

@RODNEY2008 here you go!

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

pass word reset

RODNEY2008 — Fri, 30 Aug 2019 23:21:46 GMT

got email but the link says sorry this is expired 2 times what on heck is going on here

Sorry, this page has a time limit which has expired. Please re-enter the old and new passwords and try again.

Re: pass word reset

Dunkman — Fri, 30 Aug 2019 23:33:25 GMT

@RODNEY2008

The reset password function is finicky. You will need to contact moderator for help.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: pass word reset

RODNEY2008 — Fri, 30 Aug 2019 23:35:46 GMT

thanks I did re account blocked and this issue as well:

pass word reset

RODNEY2008 — Sat, 31 Aug 2019 01:25:44 GMT

got email again but its not valid cause it took over an hour God I am getting annoyed here of ytying to reset account pass word:

Re: pass word reset

geopublic — Sat, 31 Aug 2019 01:37:31 GMT

@RODNEY2008 wrote:
got email again but its not valid cause it took over an hour God I am getting annoyed here of ytying to reset account pass word:

@RODNEY2008 Who is your email provider? If it's gmail or outlook normally it should take that long.

Re: pass word reset

AmyGuan — Sat, 31 Aug 2019 01:39:11 GMT

I'm having troubles receiving my password reset email. I've requested it 3 times over the past 3 hours and nothing has shown up in my inbox or junk.

Re: pass word reset

RODNEY2008 — Sat, 31 Aug 2019 01:39:15 GMT

its gmail. I dont know if Outlook is free:

Re: pass word reset

geopublic — Sat, 31 Aug 2019 01:44:13 GMT

@RODNEY2008 wrote:
its gmail. I dont know if Outlook is free:

@RODNEY2008 Yes, outlook.com also offers free accounts. Not sure why it's taking that long. Do you normally send out a lot of emails during the day? If I remember correctly gmail throttles down service after a certain amount of emails limit is reached for free accounts.

Edit: ..Or maybe it's the PM server that is slow. Either way it is unacceptable.

Re: pass word reset

computergeek541 — Sat, 31 Aug 2019 03:06:33 GMT

@RODNEY2008

I have merged multiple message threads about this same topic. Please continue the discussion here so that the same information doesn't keep being repeated. Thanks.