topic Re: mms not working in Get Support

mms not working

MerelP — Wed, 05 Jan 2022 11:45:41 GMT

My partner and I both have the $15 plan that includes unlimited texting and mms picture messaging. We both have Iphones and mms should work, however, it does not. I have been able to receive mms but not send.. Can anyone be of assistance?

Re: mms not working

geopublic — Fri, 30 Aug 2019 19:25:28 GMT

@MerelP wrote:
My partner and I both have the $15 plan that includes unlimited texting and mms picture messaging. We both have Iphones and mms should work, however, it does not. I have been able to receive mms but not send.. Can anyone be of assistance?

@MerelP Data needs to be turned on for MMS to work. What model of iPhone do you have? If it's an older model then MMS is not supported if you can't change your APN settings. Newer models will support it.

Re: mms not working

MerelP — Fri, 30 Aug 2019 19:40:13 GMT

Iphone 7.. and data is on.. it should work..

Re: mms not working

geopublic — Fri, 30 Aug 2019 19:43:15 GMT

@MerelP wrote:
Iphone 7.. and data is on.. it should work..

@MerelP Make sure MMS is enabled within your settings.

Re: mms not working

MerelP — Fri, 30 Aug 2019 19:48:31 GMT

I thought that might have been the issue but it was already enabled..

Re: mms not working

geopublic — Fri, 30 Aug 2019 19:51:18 GMT

@MerelP wrote:
I thought that might have been the issue but it was already enabled..

@MerelP Does you data work? Maybe try disabling iMessage and test it. Also while on Wifi access your iTunes just in case there are updates available.

Re: mms not working

MerelP — Fri, 30 Aug 2019 19:57:10 GMT

Currently on data.. Phone is updated.. sorry this is frustrating. I am just wondering if it is something to do with my account

Re: mms not working

geopublic — Fri, 30 Aug 2019 20:00:36 GMT

@MerelP wrote:
Currently on data.. Phone is updated.. sorry this is frustrating. I am just wondering if it is something to do with my account

@MerelP The only reason MMS will not work is that if there is a problem with how the APN Type is set or data is not on. To eliminate an account issue best to try your sim in another phone preferably non Apple. If it works then it's your phone(s).

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Re: mms not working

MerelP — Fri, 30 Aug 2019 20:03:35 GMT

Thank you

Re: mms not working

Vetiver — Fri, 30 Aug 2019 23:20:53 GMT

Typically in order to send mms you need to have your data turned on. With the $15 plan if you choose to Auto - pay you get a bonus 250mb which should be plenty data to send mms.

Re: mms not working

Anonymous — Sat, 31 Aug 2019 03:19:19 GMT

@Vetiver wrote:
Typically in order to send mms you need to have your data turned on. With the $15 plan if you choose to Auto - pay you get a bonus 250mb which should be plenty data to send mms.

You don't actually need a data component in your services to tx/rx MMS. Cell data just needs to be on.

Re: mms not working

Jonaldc — Sun, 01 Sep 2019 03:26:24 GMT

Hello MerelP,

I have posted a possible solution here:

https://productioncommunity.publicmobile.ca/t5/Discussions/Difficulty-with-call-and-data-today-31-08-2019/m-p/418085#M97079

Hope this helps!