topic Re: Payment for add ons in Get Support

Payment for add ons

RonPeterson — Wed, 05 Jan 2022 11:45:32 GMT

When adding US roaming add on do I need to put $'s into my account or will payment come out on my auto pay credit card on file?

Re: Payment for add ons

Triguy — Fri, 30 Aug 2019 17:01:46 GMT

Here is more info about purchasing add-ons.

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!

Re: Payment for add ons

GR — Fri, 30 Aug 2019 17:02:03 GMT

@RonPeterson you have to go in make a payment and add the funds that you're gonna need and then purchase the add on

Re: Payment for add ons

chukdefatey — Fri, 30 Aug 2019 17:07:53 GMT

@RonPeterson wrote:
When adding US roaming add on do I need to put $'s into my account or will payment come out on my auto pay credit card on file?

If it were a Recurring charge then it would come out of your Credit card on File but add ons are a one time purchase so being it a Prepaid/Pay Before Service you must have money in your account to buy the add on.