topic Re: How long does it take to make a call after SIM activation in Get Support

How long does it take to make a call after SIM activation

pmacc778 — Wed, 05 Jan 2022 11:45:27 GMT

I bought a SIM card from LD and activated it online 12 hours ago. Right now, my phone is still searching for the network, i.e. PM is still not available for me to receive call or call out.

How long does it take for the SIM to start functioning after activation?

Re: How long does it take to make a call after SIM activation

GR — Fri, 30 Aug 2019 16:21:56 GMT

@pmacc778 it should be instantly unless something went wrong. Restart your phone to see if it fixes it. After that there's also a few tricks to try before you message the moderator_team for help. Did you port a number or just pick a new number?

Re: How long does it take to make a call after SIM activation

Anonymous — Fri, 30 Aug 2019 16:22:39 GMT

@pmacc778 wrote:
I bought a SIM card from LD and activated it online 12 hours ago. Right now, my phone is still searching for the network, i.e. PM is still not available for me to receive call or call out.

How long does it take for the SIM to start functioning after activation?

What make/model/submodel is the phone?

If dual-SIM then try other slot.

Restart phone.

Set networks to LTE and UMTS or HSDPA...not just GSM.

Re: How long does it take to make a call after SIM activation

LovesToPM — Fri, 30 Aug 2019 16:48:24 GMT

@pmacc778 wrote:
I bought a SIM card from LD and activated it online 12 hours ago. Right now, my phone is still searching for the network, i.e. PM is still not available for me to receive call or call out.

How long does it take for the SIM to start functioning after activation?

You should be having service before you left the store.

What phone are you using? Is it possible the phone is still locked with your previous provider?

If you can logon to your Self-Serve account, you can try the lost stolen phone trick.

If problem presists, you may need to contact Moderator_team.

Re: How long does it take to make a call after SIM activation

geopublic — Fri, 30 Aug 2019 16:32:12 GMT

@pmacc778 wrote:
I bought a SIM card from LD and activated it online 12 hours ago. Right now, my phone is still searching for the network, i.e. PM is still not available for me to receive call or call out.

How long does it take for the SIM to start functioning after activation?

@pmacc778 Are you porting your number from your previous provider? If yes, it's possible that the information provided was incorrect and the port was rejected. If not, then your account was not provisioned properly. Either way, you need to message the moderator team to investigate further.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team

Re: How long does it take to make a call after SIM activation

pmacc778 — Fri, 30 Aug 2019 16:37:05 GMT

Thank you all for trying to help.

This is a new number. The phone is an unlocked iPhone4s which I use as an emergency phone.

I remember that it took 12 hours for the SIM card starting functioning when I did that last year. I thought everything would be faster now.

Let me try to restart the phone again.

Re: How long does it take to make a call after SIM activation

GR — Fri, 30 Aug 2019 16:39:40 GMT

If it's a new number and it doesn't work after restarting your phone and trying the lost/stolen trick you'll need to message the moderator_team

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How long does it take to make a call after SIM activation

DougWoodman — Fri, 30 Aug 2019 16:41:03 GMT

Being able to get a help message to the Moderator is not clear and easy for a nubbie. Thank you for providing a click on link to the Moderator email page. you were very thoughtful. Cuddos to you

Re: How long does it take to make a call after SIM activation

pmacc778 — Fri, 30 Aug 2019 16:49:53 GMT

I have restarted the phone a few times. Now I am suspending my phone service under Lost and Stolen. Maybe I should wait for a few minutes to resume the service?

Re: How long does it take to make a call after SIM activation

LovesToPM — Fri, 30 Aug 2019 16:52:54 GMT

@pmacc778 wrote:
I have restarted the phone a few times. Now I am suspending my phone service under Lost and Stolen. Maybe I should wait for a few minutes to resume the service?

You can try the lost stolen phone trick.

Logon to your Self-Serve account. Report your phone as lost/stolen. Wait 5 minutes. Report the phone as found again. Restart your phone.

If this doesn't work, you will have to contact Moderator_team. Wait time varies up to 2+ days.

Re: How long does it take to make a call after SIM activation

maka123 — Fri, 30 Aug 2019 16:51:11 GMT

Do you know if PM is going to compete with Lucky mobile as a unlimited internet(data) 128 speed after 1gb will be off?If yes then when it is going to be announced?

Re: How long does it take to make a call after SIM activation

GR — Fri, 30 Aug 2019 16:53:09 GMT

@maka123 nobody know, it hasn't been announced! From what I read internet at 128 you can't do anything on it anyway. I'd just rather get a plan that covers you for the month

Re: How long does it take to make a call after SIM activation

LovesToPM — Fri, 30 Aug 2019 17:00:06 GMT

@maka123 wrote:
Do you know if PM is going to compete with Lucky mobile as a unlimited internet(data) 128 speed after 1gb will be off?If yes then when it is going to be announced?

I am sure Public Mobile is closely monitoring competitors.

In today's market, it seems unlimited data is all the rage.

Re: How long does it take to make a call after SIM activation

pmacc778 — Fri, 30 Aug 2019 18:41:42 GMT

Have been trying power down/up the phone and self-serve Lost/Stolen phone but it still doesn't work :(. I sent a message to the moderator team.

Re: How long does it take to make a call after SIM activation

Triguy — Fri, 30 Aug 2019 18:45:49 GMT

Try to manually add a $1 payment.

Re: How long does it take to make a call after SIM activation

LovesToPM — Fri, 30 Aug 2019 18:50:08 GMT

@pmacc778 wrote:
Thank you all for trying to help.

This is a new number. The phone is an unlocked iPhone4s which I use as an emergency phone.
I remember that it took 12 hours for the SIM card starting functioning when I did that last year. I thought everything would be faster now.
Let me try to restart the phone again.

Btw which iPhone 4S model do you have?

Re: How long does it take to make a call after SIM activation

pmacc778 — Fri, 30 Aug 2019 18:57:02 GMT

@Triguy wrote:
Try to manually add a $1 payment.

Just did a $5 payment and it still doesn't work :(.

Re: How long does it take to make a call after SIM activation

LovesToPM — Fri, 30 Aug 2019 19:02:05 GMT

@pmacc778 wrote:
Have been trying power down/up the phone and self-serve Lost/Stolen phone but it still doesn't work :(. I sent a message to the moderator team.

Meanwhile you can also try factory reset of the phone and installing the lastest iOS version for that phone. That is, if your iPhone 4S is compatible with Public Mobile network.

Re: How long does it take to make a call after SIM activation

pmacc778 — Fri, 30 Aug 2019 19:31:41 GMT

@LovesToPM wrote:
@pmacc778 wrote:
Have been trying power down/up the phone and self-serve Lost/Stolen phone but it still doesn't work :(. I sent a message to the moderator team.
Meanwhile you can also try factory reset of the phone and installing the lastest iOS version for that phone. That is, if your iPhone 4S is compatible with Public Mobile network.

Thanks @LovesToPM .

I check my Usage and see this:

----------------------------

30/08/2019 3:07 Outgoing Call (redacted) 7785804001 All BC 0:00:06 Minutes $0.00
30/08/2019 2:55 Outgoing Call (redacted) 7785804001 All BC 0:00:05 Minutes $0.00
30/08/2019 2:33 Outgoing Call (redacted) 7785804001 All BC 0:00:06 Minutes $0.00
30/08/2019 11:20 Outgoing Call (redacted) 7785804001 All BC 0:00:08 Minutes $0.00

---------------------------

They are the time when I tried to call that number (redacted) from another phone. What does that mean?

Re: How long does it take to make a call after SIM activation

LovesToPM — Fri, 30 Aug 2019 19:33:49 GMT

@pmacc778 wrote:
@LovesToPM wrote:
@pmacc778 wrote:
Have been trying power down/up the phone and self-serve Lost/Stolen phone but it still doesn't work :(. I sent a message to the moderator team.
Meanwhile you can also try factory reset of the phone and installing the lastest iOS version for that phone. That is, if your iPhone 4S is compatible with Public Mobile network.
Thanks @LovesToPM .

I check my Usage and see this:
----------------------------
30/08/2019 3:07 Outgoing Call (redacted) 7785804001 All BC 0:00:06 Minutes $0.00
30/08/2019 2:55 Outgoing Call (redacted) 7785804001 All BC 0:00:05 Minutes $0.00
30/08/2019 2:33 Outgoing Call (redacted) 7785804001 All BC 0:00:06 Minutes $0.00
30/08/2019 11:20 Outgoing Call (redacted) 7785804001 All BC 0:00:08 Minutes $0.00
---------------------------
They are the time when I tried to call that number (redacted) from another phone. What does that mean?

Those are the times you called to check your voicemail.

Is your phone working now?