topic Re: $10 refer credit in Get Support

$10 refer credit

pamelaH — Wed, 05 Jan 2022 11:45:22 GMT

Hi!

This is my first month with Public Mobile, and I am loving it.

The issue I have, which isn't too big of an issue, is getting the $10 credit for people to work. I tried using it when I signed up and it didn't work, and then my mom got an account and my code did not work for her for a $10 credit.

How can we see this was applied?

Thanks!

Re: $10 refer credit

TheGx — Fri, 30 Aug 2019 16:16:21 GMT

You'll have to contat the Moderators to get the credit now, you can read about how to contact them by clicking this link:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

Re: $10 refer credit

Anonymous — Fri, 30 Aug 2019 16:25:55 GMT

@pamelaH wrote:
Hi!
This is my first month with Public Mobile, and I am loving it.
The issue I have, which isn't too big of an issue, is getting the $10 credit for people to work. I tried using it when I signed up and it didn't work, and then my mom got an account and my code did not work for her for a $10 credit.

How can we see this was applied?

Thanks!

The new customer will get the credit in Available Funds usually overnight.

The existing customer will see the referral counter incremented in their overview page.

It's a code now too...not the phone number.

Re: $10 refer credit

geopublic — Fri, 30 Aug 2019 16:37:21 GMT

@pamelaH wrote:
Hi!
This is my first month with Public Mobile, and I am loving it.
The issue I have, which isn't too big of an issue, is getting the $10 credit for people to work. I tried using it when I signed up and it didn't work, and then my mom got an account and my code did not work for her for a $10 credit.

How can we see this was applied?

Thanks!

@pamelaH Note that the PM codes contain both O (letter O) and 0 (number zero) so you need to be careful when entering/providing the code, otherwise it gets reported as invalid. If that is the case message the moderators and they will apply it.

Re: $10 refer credit

LRE — Sat, 31 Aug 2019 14:57:04 GMT

I had the same problem. One person I know had to use his phone number instead of the referral code to acheive the credit.

Re: $10 refer credit

computergeek541 — Sat, 31 Aug 2019 19:02:39 GMT

@LRE wrote:
I had the same problem. One person I know had to use his phone number instead of the referral code to acheive the credit.

Using a phone number for referral would no longer work. As of a little more than a month ago, the referral code is required.

Re: $10 refer credit

Renae — Sat, 31 Aug 2019 19:31:10 GMT

When you log into your self serve account it will show you all the credits that you have on your account.

if the credit is not on your account you can contact a moderator through the community and they can look I to it and apply the credit to the account for you.

Re: $10 refer credit

Jager — Sun, 01 Sep 2019 19:50:27 GMT

I waited about 1 business day for it to show up for me in my account.