topic Re: Received message from (400) 500-0205 in Get Support

Received message from (400) 500-0205

BarbP — Wed, 05 Jan 2022 11:45:22 GMT

Is this a legit Public Mobile number? The instructions they gave me don't even work so I am skeptical, but the text came shortly after I signed up last night and again today. I also received a phone message today claiming to be from Public Mobile. I was told me to do go to website and click contact us, but there is no "Contact Us" button on the website. They said I need to give them the correct ESN from my previous cell phone provider. Is this legit?

Re: Received message from (400) 500-0205

Lieux — Thu, 28 Feb 2019 23:53:04 GMT

Did you try to reach the moderator @BarbP ? If not don't do nothing with this call and text...I just try the number and it isn't an available number...But just to be sure you can write a message to the moderator...here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and give them details about that.

Re: Received message from (400) 500-0205

dvemoon — Thu, 28 Feb 2019 23:52:41 GMT

Generally these messages are from the network welcoming you, or for account balance or surveys

Re: Received message from (400) 500-0205

CS_Agent — Thu, 28 Feb 2019 23:56:21 GMT

Hello BarbP,

Thank you for reaching out to us.

For assistance with anything, please do send us a private message at the following link: https://bit.ly/2CDoc2k.

To create an online community account, please do visit our website at : https://productioncommunity.publicmobile.ca/t5/Public-Mobile-Community/ct-p/Public_Mobile_Community then click on sign-in and on "new user?"register here".

Hope this helps!

Re: Received message from (400) 500-0205

dararara — Fri, 01 Mar 2019 00:06:03 GMT

Yes, that is a legitimate TELUS message, though it's not a real number. It looks like your number port request was rejected because of incorrect information. Because the porting department is the same people for all of TELUS, Koodo, and Public, I guess they did not modify their instructions specifically for Public's no-customer-service model.

Re: Received message from (400) 500-0205

BarbP — Fri, 01 Mar 2019 00:11:46 GMT

Thanks for the help, much appreciated.

Re: Received message from (400) 500-0205

computergeek541 — Fri, 01 Mar 2019 01:34:16 GMT

@BarbP wrote:
Is this a legit Public Mobile number? The instructions they gave me don't even work so I am skeptical, but the text came shortly after I signed up last night and again today. I also received a phone message today claiming to be from Public Mobile. I was told me to do go to website and click contact us, but there is no "Contact Us" button on the website. They said I need to give them the correct ESN from my previous cell phone provider. Is this legit?

Public Mobile does provide status updates appearing to have been sent from that number. Ignore that "contact us" and "sim and activation form" stuff, because as you know, they don't exist.

Either way, it's not like you are supposed to reply to this message in anyway. Do not hit reply to provide that information because no one will receive it.

The only way to contact Public Mobile customer service is by sending a private message to Moderator_team, which can be done by clicking here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The text mesage itself means that the phone number transfer that you requested has failed.

Which carrier are you coming from? Unless it's from Speakout, I would not bother with IMEI: for them use a combination of PIN and IMEI. For practically almost any other carrier, you're almost always best to use account number only.

Once you have that information, go ahead and send moderator_team the necessary information so that they may send another number portability request on your behalf.

Re: Received message from (400) 500-0205

courtneydunn5 — Fri, 01 Mar 2019 15:45:32 GMT

Yes this is legitimate.