topic Re: WARNING! Billing issue in Get Support

WARNING! Billing issue

Jmckimmie007 — Wed, 05 Jan 2022 11:45:04 GMT

This is the response I got from the MOD team here at Public Mobile, after their system double billed me! Absolutely unacceptable, didn’t take them 7-8 weeks to take my money (mistake but still).

Re: WARNING! Billing issue

popping — Thu, 28 Feb 2019 18:39:13 GMT

@Jmckimmie007

Phone company in Canada is setup to collect money. It will take about 2 - 3 months to get a refund. It is not just PM. I may be faster to use your money on your next renewal date if you decided to stay for another 30 days.

Re: WARNING! Billing issue

Jmckimmie007 — Thu, 28 Feb 2019 18:42:12 GMT

all well and good if you have the spare $42.00 to just throw away!!!! I live in the bush... in a camper.... on an extremely tight budget! This is crazy!

Re: WARNING! Billing issue

missorange — Thu, 28 Feb 2019 18:50:59 GMT

the system run an error? that is too bad to hear.

Re: WARNING! Billing issue

will13am — Thu, 28 Feb 2019 19:00:39 GMT

@Jmckimmie007, if you are dissatisfied with the resolution offered you are always welcome to seek further intervention through the CCTS. However, I doubt that this case would go very far.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/About-The-CCTS/ta-p/33309

Re: WARNING! Billing issue

Jmckimmie007 — Thu, 28 Feb 2019 19:02:34 GMT

I doubt this case would go very far? What do you mean by this?

Re: WARNING! Billing issue

hzmy — Thu, 28 Feb 2019 19:17:36 GMT

@Jmckimmie007 wrote:
I doubt this case would go very far? What do you mean by this?

From my previous CCTS experience, unless PM said, it's your fault, we ain't giving you any money back, or you have suffered from a longer than acceptable days of loss of service, CCTS may not favor you in this case, as this is how prepay plan works. I could be wrong, but that's my experience with CCTS.

Re: WARNING! Billing issue

CraftyFarmer — Sat, 02 Mar 2019 00:50:41 GMT

My previous phone company owes me a refund of over $120. They said this could take 4-6 weeks AFTER the current billing cycle, and that the refund would be sent in the mail by cheque. Apparently this kind of extended time line for refunds is common with phone service companies .

Re: WARNING! Billing issue

CellGirl — Sat, 02 Mar 2019 18:09:20 GMT

@Jmckimmie007

I'm curious how you got double billed - - - did you manually add money to your account before your due date, and then autopay kicked in, and charged you? Or did autopay just kick in twice that billing period?

Re: WARNING! Billing issue

Jmckimmie007 — Sun, 03 Mar 2019 02:37:22 GMT

nope entering payment manually, first time it came back as it failed and to try again.... but apparently the first time didn’t actually fail. This matter has been dealt with and I am happy with the resolution I was offered.

Re: WARNING! Billing issue

Rowdy1212 — Sun, 03 Mar 2019 14:00:44 GMT

Hello.

Can i ask what the resolution that was offered was? The same thing happened to me and it caused me to miss two loan payments so i was billed two nsf from the bank and two nsf's from the place i got the loans from. So this mistake cost me a **bleep** load of money. I messaged the moderator's twice yesterday but no reply as of yet.

Re: WARNING! Billing issue

Lieux — Sun, 03 Mar 2019 14:10:42 GMT

@Rowdy1212 It seams that the moderator helped with this case..but I’m not sure with yours... if you have already written a message just have to wait now... few hours to 2 days... and don’t send another message...it’s not faster for having an answer...

Re: WARNING! Billing issue

Rowdy1212 — Sun, 03 Mar 2019 15:40:50 GMT

Hi again Lieux,

Could you point me in the direction where it looks like a moderator helped?

Re: WARNING! Billing issue

popping — Sun, 03 Mar 2019 16:22:24 GMT

@Rowdy1212

Use the following to send a private message to moderator team for help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: WARNING! Billing issue

Rowdy1212 — Sun, 03 Mar 2019 16:25:50 GMT

Thanks Popping Mayor,

I'm pretty sure i already did that yesterday.

Re: WARNING! Billing issue

Rowdy1212 — Sun, 03 Mar 2019 16:28:44 GMT

continued

and if you send to one i'm pretty sure they all get it? I think i read that in a post on here somewhere. So anyway the one i sent the first one to i came to find out she or he isn't on much so i sent it to the monderator team to be sure....I think

Re: WARNING! Billing issue

mimmo — Sun, 03 Mar 2019 16:34:48 GMT

@Rowdy1212 can you explain what happened to you? the original poster stated they had a double payment on their cc. is that what happened to you? I am also trying to understand how a double payment on a cc would cause 2 missed loan payments.