topic Re: Unable to Set Up a Self-Serve Account in Get Support

Unable to Set Up a Self-Serve Account

mz1998 — Wed, 05 Jan 2022 11:44:54 GMT

Hi there,

I recently switched over to PM and had my new SIM card activated. I've been trying to set up my self-serve account for a few hours now, but every time I enter my phone number, I receive the following message:

"The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here."

It has been well over 2 hours since my number was transferred to my new SIM card and I even received an automated text message from PM saying my transfer request has been completed successfully, so I'm not sure why my phone number is still "invalid." I also don't have a profile set up yet.

Please help!

Thanks.

Re: Unable to Set Up a Self-Serve Account

chinkymae24 — Fri, 30 Aug 2019 03:08:43 GMT

Try to refresh your browser (e.g. chrome, Internet explorer). Delete the cookies on your web browser under public mobile website and then open a new window and try to register again for self serve. It worked for me. Hope it helps! Good luck.

Re: Unable to Set Up a Self-Serve Account

mz1998 — Fri, 30 Aug 2019 03:11:58 GMT

Thank you for the fast response! I noticed this was a common occurrence and tried it on a different browser, which worked. Thanks again!

Re: Unable to Set Up a Self-Serve Account

chinkymae24 — Fri, 30 Aug 2019 03:14:05 GMT

It's a pleasure! 🙂