topic Re: Double billed! in Get Support

Double billed!

Jmckimmie007 — Wed, 05 Jan 2022 11:44:53 GMT

So I went to renew my plan, clicked on the load button as usual, only it failed the first time and told me that I need to retry.... so I did, well now public has taken $38 and then another $40!!!! How do I get the second payment back!!??

Re: Double billed!

Murco — Thu, 28 Feb 2019 04:08:09 GMT

You need to contact a moderator. Click here to send them a private message."

Re: Double billed!

Jmckimmie007 — Thu, 28 Feb 2019 04:06:37 GMT

Re: Double billed!

hairbag1 — Thu, 28 Feb 2019 04:08:08 GMT

@Jmckimmie007 wrote:
So I went to renew my plan, clicked on the load button as usual, only it failed the first time and told me that I need to retry.... so I did, well now public has taken $38 and then another $40!!!! How do I get the second payment back!!??

You'll have to contact a moderator and they'll give you guidance. You can send a private message to the Moderators by clicking here

Re: Double billed!

will13am — Thu, 28 Feb 2019 04:37:45 GMT

@Jmckimmie007, can you post the payment history from your self serve account. Blank out any of the personal information. Not that I don't believe you but the information from the self serve account is more informative to the concern that you have. The community can better help you interpret what has happened.

Re: Double billed!

Jmckimmie007 — Thu, 28 Feb 2019 04:40:11 GMT

Re: Double billed!

cavemantoronto — Thu, 28 Feb 2019 05:18:36 GMT

Looks like extra $40 got added to your balance. You could just leave it in your Public Mobile account until next month.