topic Re: Adding cash to my account in Get Support

Adding cash to my account

Kenn — Wed, 05 Jan 2022 11:44:22 GMT

How do I just add cash to my account without being charged tax till I actually pay for a service

Example: had a $10.00 credit in my account and changed my plan to $10.00, 30 day, 50 min. plan so when trying to add $1.20 to my account to cover the taxes I was only credited with $1.07 and .13 cents went to taxes and did not show as a credit to my account

Kenn

Re: Adding cash to my account

Alex888 — Tue, 26 Feb 2019 05:28:13 GMT

What did you use to add funds? Credit card, voucher?

Re: Adding cash to my account

Anonymous — Tue, 26 Feb 2019 05:34:35 GMT

@KennThe amounts shown on the PM self serve portal only show the amounts without tax. When you purchase a voucher, you pay tax on the amount (depending on where you buy it). But the amount that goes into your account is the amount before tax. It is similar with CC payments. The net amount goes to your account, but your CC is charge the amount PLUS tax.

Hope that clarifies things.

Re: Adding cash to my account

wetcoaster — Tue, 26 Feb 2019 05:45:08 GMT

@Kenn wrote:
How do I just add cash to my account without being charged tax till I actually pay for a service
Example: had a $10.00 credit in my account and changed my plan to $10.00, 30 day, 50 min. plan so when trying to add $1.20 to my account to cover the taxes I was only credited with $1.07 and .13 cents went to taxes and did not show as a credit to my account
Kenn

A while ago I wrote down this analogy around available funds, amounts due, renewal etc: https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Taxes-not-added-in-payment-history/m-p/315261/highlight/true#M23395

Re: Adding cash to my account

cavemantoronto — Tue, 26 Feb 2019 09:00:28 GMT

You did not have to add $1.20. You already had enough. You would have already paid tax on the $10 in your account.

Re: Adding cash to my account

tehowennathe — Tue, 26 Feb 2019 11:04:41 GMT

When funds are added to your account the tax is already paid. The funds taken out to pay for service have been taxed before added to account. Depending on your province you may pay less or more then others depending on what the provincial tax rate is.

Re: Adding cash to my account

Kenn — Tue, 26 Feb 2019 22:16:12 GMT

Used a credit card