topic Re: Suspicious activity in Get Support

Suspicious activity

Chkm8t — Wed, 05 Jan 2022 11:44:18 GMT

Hi I am not subscribed to nor do I use public mobile but for some reason I was charged via credit card this morning and I would like to know who charged my card

Re: Suspicious activity

geopublic — Thu, 29 Aug 2019 19:25:15 GMT

@Chkm8t wrote:
Hi I am not subscribed to nor do I use public mobile but for some reason I was charged via credit card this morning and I would like to know who charged my card

@Chkm8t I think it would be best to contact your credit card company for that information.

Re: Suspicious activity

tehowennathe — Thu, 29 Aug 2019 19:34:41 GMT

Not sure there is anything the online community can do to help. You will have to contact your credit card company. If it's somone using your card to pay for their service, it's your credit card company who will take care of issue as it's not you who use card

Re: Suspicious activity

computergeek541 — Thu, 29 Aug 2019 19:38:00 GMT

@Chkm8t wrote:
Hi I am not subscribed to nor do I use public mobile but for some reason I was charged via credit card this morning and I would like to know who charged my card

Since you have no relationship with Public Mobile, I would immediately contact your credit card company to file a chargeback for unauthorized charge, and if you are certain that you have not given anyone permission to use your card at Public Mobile, have your card cancelled and replaced.

This would be an indication that someone else has your credit card information.

Re: Suspicious activity

dickwong — Thu, 29 Aug 2019 19:53:31 GMT

Should do with no delay

Re: Suspicious activity

JackQuint — Thu, 29 Aug 2019 20:02:13 GMT

@computergeek541 wrote:
@Chkm8t wrote:
Hi I am not subscribed to nor do I use public mobile but for some reason I was charged via credit card this morning and I would like to know who charged my card
Since you have no relationship with Public Mobile, I would immediately contact your credit card company to file a chargeback for unauthorized charge, and if you are certain that you have not given anyone permission to use your card at Public Mobile, have your card cancelled and replaced.

This would be an indication that someone else has your credit card information.

FTFY, I would contact the cc company immediately, not in five minutes or five hours.

Re: Suspicious activity

Chkm8t — Thu, 29 Aug 2019 20:16:25 GMT

Yes I've done this and had my card cancelled and a new one issued and I hope they are able to give me the number so I can rest easy that it wasn't my friend who used it and lied

Re: Suspicious activity

computergeek541 — Thu, 29 Aug 2019 20:21:18 GMT

@Chkm8t wrote:
Yes I've done this and had my card cancelled and a new one issued and I hope they are able to give me the number so I can rest easy that it wasn't my friend who used it and lied

Public Mobile cannot provide you with the phone number informaiton. That would be against privacy policy.

Re: Suspicious activity

geopublic — Thu, 29 Aug 2019 20:24:27 GMT

@Chkm8t wrote:
Yes I've done this and had my card cancelled and a new one issued and I hope they are able to give me the number so I can rest easy that it wasn't my friend who used it and lied

@Chkm8t Since you are not the account holder then the Public moderator will not give out that info.

If you look at your cc statement regarding the PM charge note the date. PM plans are 30 or 90 day durations. Find out your "friend's" renewal date if you can. If they match bingo!

Re: Suspicious activity

CellGirl — Fri, 30 Aug 2019 14:24:19 GMT

@Chkm8t

what a great "friend" you have

just goes to show you to never trust anyone with confidential info.