topic Re: US Roaming Bug in Get Support

US Roaming Bug

koimos — Wed, 05 Jan 2022 11:44:09 GMT

Hello,

My US Roaming Text add-on expired today and I stopped receiving text messages. I can still send them, but I don't receive any back. I heard it could be a bug related to the add-on expiring. How can this be resolved? It's urgent.

Thanks,

koimos

Re: US Roaming Bug

Anonymous — Mon, 25 Feb 2019 23:52:23 GMT

@koimos- only way to resolve is either to wait (up to 24 hours), or to message moderators and ask them to do it for you.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Re: US Roaming Bug

JoeFrankRoy — Mon, 25 Feb 2019 23:54:03 GMT

@koimos wrote:
Hello,

My US Roaming Text add-on expired today and I stopped receiving text messages. I can still send them, but I don't receive any back. I heard it could be a bug related to the add-on expiring. How can this be resolved? It's urgent.

Thanks,

koimos

you have to wait, or send a message to the moderator team

Re: US Roaming Bug

Alex888 — Mon, 25 Feb 2019 23:56:43 GMT

You should have the option to purchase a different US add-on than the one you had.

If you ask the moderators to renew your US addon make sure there are enough funds in the account to cover the cost before your message them.

Re: US Roaming Bug

srlawren — Tue, 26 Feb 2019 00:03:23 GMT

@Alex888 wrote:
You should have the option to purchase a different US add-on than the one you had.

If you ask the moderators to renew your US addon make sure there are enough funds in the account to cover the cost before your message them.

@Alex888 this has nothing to do with the problem @koimos is having. There's a known issue when the 10 days of US Roaming Texting ends.

Re: US Roaming Bug

koimos — Tue, 26 Feb 2019 00:03:42 GMT

Thanks for the rapid and informative response! I've messaged the mod team. Hoping to hear from them soon.