topic Re: sim card not being recognized in a new phone in Get Support

sim card not being recognized in a new phone

JessieB — Wed, 05 Jan 2022 11:44:08 GMT

Hey I’ve been trying for approximately 8 hours to get my SIM card to work in a Samsung s8 I bought.. Ive even changed the apn settings to what that should be but it is not working and support for public mobile is garbage. what Can I do to fix this before I switch providers

Re: sim card not being recognized in a new phone

JoeFrankRoy — Mon, 25 Feb 2019 23:49:35 GMT

@JessieB wrote:
Hey I’ve been trying for approximately 8 hours to get my SIM card to work in a Samsung s8 I bought.. Ive even changed the apn settings to what that should be but it is not working and support for public mobile is garbage. what Can I do to fix this before I switch providers

@JessieB support is not garbage, you can send them a private message

otherwise, try putting a pc of tape on the sim

Re: sim card not being recognized in a new phone

JoeFrankRoy — Mon, 25 Feb 2019 23:49:48 GMT

does it say no sim card?

Re: sim card not being recognized in a new phone

JoeFrankRoy — Mon, 25 Feb 2019 23:50:05 GMT

have you checked the sim in another phone?

Re: sim card not being recognized in a new phone

JoeFrankRoy — Mon, 25 Feb 2019 23:50:52 GMT

apn settings is for data

where did you get the phone

are you sure the phone is not on the black list

did you change the sim card and make it active in your self serve account

Re: sim card not being recognized in a new phone

JessieB — Mon, 25 Feb 2019 23:52:29 GMT

I’ve been trying to reach support but the only thing I can reach is the robot... to message the moderator team says it’s not found... in my new phone it says SIM card not recognized.. yet it transferred my contacts over.. I’m beyond frustrated at this point

Re: sim card not being recognized in a new phone

Alex888 — Mon, 25 Feb 2019 23:53:21 GMT

Try taking the SIM card out, clear the network cache, restart the phone, and put the SIM back in.

Re: sim card not being recognized in a new phone

Anonymous — Mon, 25 Feb 2019 23:57:03 GMT

@JessieB - what is the error you are getting? Is there a message?

EDIT: just noticed that you said SIM not recognized

Any chance the phone is locked? Was it new?

Re: sim card not being recognized in a new phone

Lieux — Mon, 25 Feb 2019 23:57:15 GMT

You can already write a message to the moderator here...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and explain your problem. And during the waiting time try the tricks the others can tell you..

Re: sim card not being recognized in a new phone

cavemantoronto — Tue, 26 Feb 2019 00:27:00 GMT

If nothing is working, checking apn will do nothing. Is the phone unlocked? Any error message? Try your sim in another phone and also try a friend's Public sim in your phone.

Re: sim card not being recognized in a new phone

teeth1234 — Tue, 26 Feb 2019 00:37:11 GMT

This happened to me as well. Your phone is likely locked by your current provider and that is why it is not recognizing your sim. You'll need to get it unlocked from your current provider in order for the public mobile sim to be recognized. Mobile devices have to be unlocked free of charge so you'll just need to contact your current provider and get it unlock and you should be good.